You need to put you attitude aside and concentrate on your end.
When you self assign - The website tells you your status.
When you complete a job - Complete the invoice and print it.
You get an email when the jobs are due and overdue.
That is shops completed in the past 14 days.
It is your responsibility to keep up with what you have completed.
Is this clear enough for you?
Shopping Bama and parts of Georgia.
I'm still learning 24/7.