FIVE GUYS IS BACK!!

I went out of town last week and I decided to do a Five Guys. It was for Dine In and the Shop Fee was $ 10.00 I got the little burger with bacon, fries, and drink and my total was 14.25 I believe..

I know I was over my limit but I like bacon on my burger.

Edited 1 time(s). Last edit at 09/07/2020 08:53PM by Isaiah4031a.

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The delivery shops that had been $10 and then $15 are now up to $18. I had been holding out for $20, but today is a good day for me to do the shop for lunch, and it includes a shake, so I decided to take it.

Unless I'm missing something, it appears that you have your choice of delivery companies. They say that they encourage you to use the FG app but "If there's a different delivery company available to you that will deliver Five Guys from your assigned location, you may use that one instead". Ordering from FG directly hasn't shown that they deliver to me in the past. Previous shops have had me use DoorDash.

Edited 2 time(s). Last edit at 09/12/2020 05:20AM by MisterBill.
Very odd thing happened, after doing a delivery shop for my local FG on Saturday, another one showed up as available at the same location and it let me take it. I guess since you're not going in, there is no rotation.

Has anyone ever tried calling the restaurant after ordering to ask them to include peanuts with the order? There's nowhere to note it on the order, at least with Doordash.

Edited 1 time(s). Last edit at 09/14/2020 02:38PM by MisterBill.
I still feel weird dining in at FG. I think it makes the shopper stick out like a sore thumb. I've done it a few times now and each time, I've been the only dine-in customer. Most take their food to go, or sit on the patio.
@jgoodwin wrote:

I still feel weird dining in at FG. I think it makes the shopper stick out like a sore thumb. I've done it a few times now and each time, I've been the only dine-in customer. Most take their food to go, or sit on the patio.
Can't you eat on the patio if it's their dining area? The only dine-in shop I've done since shops restarted was at a location where a few other diners were eating, so it wasn't so bad.

I just picked up a curbside lunch for tomorrow for $25. Hopefully that will get the phone people to up their offers for future shops at that location.

BTW I did call the restaurant after placing my DoorDash order today to ask for peanuts, and they were fine with that. I got a HUGE bag of them! Sadly, they forgot my drink. Not sure if they got confused because of the added peanuts, or they just made a mistake. I did call the driver to make sure that she had not forgotten to give it to me. Didn't bother calling the restaurant since it was just a bottle of water.

Edited 3 time(s). Last edit at 09/16/2020 03:54AM by MisterBill.
@MisterBill wrote:

@jgoodwin wrote:

I still feel weird dining in at FG. I think it makes the shopper stick out like a sore thumb. I've done it a few times now and each time, I've been the only dine-in customer. Most take their food to go, or sit on the patio.
Can't you eat on the patio if it's their dining area? The only dine-in shop I've done since shops restarted was at a location where a few other diners were eating, so it wasn't so bad.

I just picked up a curbside lunch for tomorrow for $25. Hopefully that will get the phone people to up their offers for future shops at that location.

BTW I did call the restaurant after placing my DoorDash order today to ask for peanuts, and they were fine with that. I got a HUGE bag of them! Sadly, they forgot my drink. Not sure if they got confused because of the added peanuts, or they just made a mistake. I did call the driver to make sure that she had not forgotten to give it to me. Didn't bother calling the restaurant since it was just a bottle of water.

I've always been curious if you could do a curbside pickup shop without a car in an urban area. Can I be on foot, on bike or scooter? It's not feasible to go to several locations via car for me and I hate to be one of those double-parkers.
@macrophage wrote:

I've always been curious if you could do a curbside pickup shop without a car in an urban area. Can I be on foot, on bike or scooter? It's not feasible to go to several locations via car for me and I hate to be one of those double-parkers.
I did a curbside shop at a FG in a downtown area but I had my car with me. They had a back entrance and there was an area where you could temporarily park, but when I called to ask how curbside worked at that location, they told me that the cops did not like it if you parked there, and sure enough it was coned off, so I could not park there. I ended up having to park in a metered spot in front of the restaurant (which I was fortunate to get) and hope that I didn't get a parking ticket while waiting for my food to come out. I put in my shop comments that I would not recommend curbside for this location because of the layout.

Getting back to your question, I considered just walking up and doing curbside PU by foot, but they want your car info when placing the order and saying you want curbside, so I'm thinking not. Of course, you could always just say that you're on foot and that you just don't feel comfortable going inside if they ask.

Back to my situation, I suppose what I could have done was parked there when I arrived and paid for parking. I actually parked in a nearby garage before the shop since I needed to do some shopping in the area, but also needed someplace to sit and place the order and then wait for it to be read. I put in for and was reimbursed for the parking, so I guess I could have just parked on the street and done the same thing.
@MisterBill wrote:


Can't you eat on the patio if it's their dining area?

Me: (Sorry, this is for some reason still in quotes, but it's not MisterBill):

That's a great question I haven't quite figured out the answer to. The guidelines state "eat your meal inside the restaurant." Since these came back there have been a few times where, especially if I was with a guest who didn't feel comfortable eating inside, I let them eat outside, but I made sure that I roamed around the dining room a bit (using restroom, disposing trash, using hand sanitizer etc) at the end of the visit in case there was a video challenge. All of the shops -- including some where the dining room was dirty and never cleaned during the visit or there were other problems reported -- were accepted without issue, but I may well have just gotten lucky and not had anyone check the tape. If I'm by myself I generally have the required taste or two and then put my mask back on while staying at the table the required 15 minutes. There are sometimes other inside eaters and almost always some people with masks on at tables waiting for their order.

By the way, this week I had two locations with empty hand sanitizer containers.

Edited 1 time(s). Last edit at 09/17/2020 07:03PM by NinS.
The oddest thing happened tonight: About a third of the fries were steak fries, not Five Guys fries. I actually thought they were delicious, but as I'm pledged to evaluate by Five Guys standards I called the fries "good" and mentioned the issue in the comments.
@NinS wrote:

The oddest thing happened tonight: About a third of the fries were steak fries, not Five Guys fries. I actually thought they were delicious, but as I'm pledged to evaluate by Five Guys standards I called the fries "good" and mentioned the issue in the comments.
Sounds like their potato cutter is broken.
I've done several Five Guys since they've opened back up, and always gotten peanuts when I asked for them. However, today the crew member told me they "don't do them anymore". I wonder if that's a manager's decision?

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
I just did a shop this afternoon and posted on the plexiglass was a sheet of paper stating that one should ask for peanuts, etc.
I've went to a few different FG recently for shops and they've all raised prices again. The reimbursements aren't covering the minimums anymore and we all need to at least voice our opinions to have them raise it up another dollar or two. I haven't done a FG shop for under $15 in the past year and will continue to hold steady at no less than $12 pay and up.
@KathyG wrote:

I've done several Five Guys since they've opened back up, and always gotten peanuts when I asked for them. However, today the crew member told me they "don't do them anymore". I wonder if that's a manager's decision?
That's odd, since I just got them last week on my shops. In fact, I even got them on a delivery shop after calling the restaurant after placing my DoorDash order. They forgot my water, but remembered the peanuts smiling smiley. On one of the shops they included a HUGE bag, more than I would ever have taken for myself (and I sometimes took a bunch!).

Edited 1 time(s). Last edit at 09/22/2020 03:27AM by MisterBill.
I've started ordering my milkshake separately so that I didn't have to calculate how much it cost. Today's MS was $5.19 plus .44 tax. Shake was .63 over amount reimbursed. I, too, always spend more than the 12.75 reimbursement. I could probably go lower but I like the double patty burger. And,, yes, they have increased the prices. My cheeseburger (2 patties) was 9.29, little fries 3.79 and a regular fountain drink 2.49. Total was 15.57 plus 1.31 tax - total 16.88.
Plmccut, I used to do that and upload a photo of two receipts. The Help Desk had blessed it but I occasionally still got messages from quality control asking why I'd ordered that way. Now I order everything together and when filling out the totals I just pretend the milkshake wasn't taxed, and it always gets approved. If you're spending more on food, you should use it to justify asking for higher fees. Maybe I'm just lucky to be in an area with a lot of stores and not a lot of shoppers, but Five Guys here are going for as much as $25-$35 on the board, with slightly higher fees if a scheduler calls or a make an offer is accepted.
The tax calculation isn’t hard. You take the tax and divide it by the total before tax. Then you take that result, add 1 to it and multiply by the milkshake price and you have your milkshake with tax.
Then you can get the burger, fries and drink with tax by subtracting your taxed milkshake from the taxed total.
If they don’t like two separate receipts, this is doable. I’m math challenged and it works for me. Hope that helps.
Not that I think you don’t know how to do it but in case any newbie like I was searched for tax, it will come up here.
I go over reimbursement with a hot dog. Total is $12.98. I too end up paying more for milkshake required shops. Then I drink it because I don’t want to waste it and I get fat.

Edited 2 time(s). Last edit at 09/22/2020 02:16PM by Monsto08.
I just went over ordering a hot dog. 6.11 for dog, 4.22 for little fries, 2.86 for drink and tax brought it to 14.28. Ridiculous prices. Houston.
I’m gonna have to get a grilled cheese today I guess lol. They’re not that great either sad smiley
I live in a small city (75K) - the hot dog, little fry, reg drink runs me $14.28 as well
In an area around Buffalo - I was able to get the same meal, but $12.10 -
So appears to be no rhyme or reason for the disparity in pricing.
Originally thought it was just higher prices in larger cities, but that's not the case!

Edited 1 time(s). Last edit at 09/23/2020 01:28PM by Dongjuan.
I always get little fries and regular drink. Regular fries are a dollar more. That would make it $14.08
I wouldn't have a problem with working out the tax myself but we have a gross receipts tax and then on top of that there are taxes imposed by the city. I do two different cities. And the one shop I get assigned is highly bonused so I haven't minded paying some additional fees. I tried the grilled cheese and thought it was terrible since they use their buns which are thicker then the regular burger buns. As it is I take my burger home and slice off some of the top and bottom of the buns. I did add a note to my yesterday report stating that the reimbursement did not cover the cost. Maybe we should all start doing that. BTW, I, too, could put in the 5 bucks for the milkshake but they need to know the actual cost so that they can see that the 5 bucks doesn't cover the cost.
“Five Guys prefers that you order a burger.” I prefer that too but not at $14.49 for the meal. I went to Jersey once and could get a little cheeseburger meal for under the reimbursement before they increased the reimbursement.
Once I ordered a burger meal in my city at a tourist trap location and it was over $18. They were like “what did you order!!!Your order was over $17. Explain”
smiling smiley
I always have to answer the "what did you order question" because my order is usually over what they think it should be. Primarily because I could order a cheaper meal but if I am going to eat it I want what I would like. I do the local locations when they hit 10 or more comp. and figure a couple of those dollars goes towards the meal and I get paid a few dollars for doing the reports which are so easy peasy.
Oh yes, the "what did you order" question!! Love it! Look at my receipt, Captain Obvious, what does it say I ordered? When I explain myself, I say I ordered the smallest size fries, drink and burger that they offer. I also say sales tax (7% in my county) put me over the top.

Momto08- "Five Guys prefers that you order a burge"r- how about we say "Shopper prefers that you reimburse for the full amount".
@MisterBill wrote:


Can't you eat on the patio if it's their dining area? The only dine-in shop I've done since shops restarted was at a location where a few other diners were eating, so it wasn't so bad.

I assumed when they say dine-in, that patio is excluded especially since it's impossible (or difficult) to observe the crew members inside from the patio.

Edited 1 time(s). Last edit at 09/23/2020 03:45AM by jgoodwin.
@Dongjuan wrote:

I live in a small city (75K) - the hot dog, reg fry, small drink runs me $14.28 as well
In an area around Buffalo - I was able to get the same meal, but $12.10 -
So appears to be no rhyme or reason for the disparity in pricing.
Originally thought it was just higher prices in larger cities, but that's not the case!
I'm in heavily populated Long Island and there are a gazillion Five Guys here, and there's no consistency in the pricing from location to location. In most locations there's no way to stay fully under reimbursement, although in a handful you can. I do seem to notice (unscientific, haven't really researched it) that the prices seem to be a little higher in more affluent or "touristy" areas (such as on the Atlantic coast).
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