FIVE GUYS IS BACK!!

@MisterBill wrote:

@hokiezz wrote:

Just noticed there are now 4 'certification tests' that must be passed to do these shops. I have not even been signing up for them lately because the prices here are so high, you make next to nothing with the typical pay offered.
Really? I've ever even seen certification tests on the site we've all been talking about here.

Meanwhile, I somehow got taken out of rotation for my closest location after doing a delivery shop. That is not supposed to block you from doing in-restaurant shops. I still see this month's delivery shop. It was the location that had the incorrect curbside shop for last week that someone here was supposed to look into, then all the shops disappeared.

Perhaps @hokiezz meant "screening questions"? Like the ones asking if you've ever been employed by Five Guys that you have to answer before you can assign yourself to a shop? I forget exactly how many of these questions Five Guys has...but it might be 4?

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@MisterBill wrote:

@wrosie wrote:

This is the first time I've seen a delivery shop in my area. Here are the fees as listed:

Shop Fee: $8.00
Reimbursement for food, up to: $15.00
Delivery, Service Fee, + Tip Reimbursement, up to: $15.00

Usually it's only $12 for reimbursement. Is it usually more for delivery?

Is the $15 for the fees Door Dash or whatever delivery service they use charges along with tip?

Thanks.
The prices will be higher if you need to use a 3rd party delivery service. Try to order through the FG site to get in-store pricing, but it's not always possible. In my case, they claim that they do not deliver to me, but when I check DD or Uber Eats, they are both happy to deliver. Panera does the same thing, which is ridiculous.

And yes, the fees are for DD. On my last shop, my fees and a $5 tip for DD came out to $14.18. I feel like I'd like to tip higher to get closer to the $15, but not sure how high the MSC will let me go or if they will even care. So I click the highest of the suggested tip amounts on DD.

I have read mixed reviews on DD drivers. Did the DD driver have an hot bag with them when they deliver your food? If not, then they are not doing their job. This is why I will never use DD because most of the drivers do not carry bags. There is at least one DD driver that I am friends with who always carries an bag with them.
@wrosie wrote:



Even though I didn't request a contact-less delivery, that's what I was provided. I didn't see the text message that my food had arrived and my order was left in the outside cold for over 10 minutes. This made the food really bad especially the fries (I later saw on their website they recommend reheating them in the oven at 350 degrees for five minutes).

I would have thought they would have rang the bell or knocked, but I guess everyone believes we live by text messages now.

They are supposed to ring the door bell when you arrived. I would have called DD and let them know what the driver did. I bet they did not have a hot bag either.

ETA; They are also supposed to take pictures of where they left the food. DD does not care about their customers..

Edited 1 time(s). Last edit at 05/07/2021 01:11PM by Isaiah4031a.
@sstsau wrote:


Perhaps @hokiezz meant "screening questions"? Like the ones asking if you've ever been employed by Five Guys that you have to answer before you can assign yourself to a shop? I forget exactly how many of these questions Five Guys has...but it might be 4?

Nope, actual certification. Very strangely, the notes about this have disappeared! I swear I'm not going crazy! The other day when I looked at an available Five Guys shop (even though I have done several before) it had a note that I was not eligible until I passed the certifications. It listed them in 4 parts along with a time estimate of 19 minutes total to complete. Maybe I am going crazy...!
@hokiezz Thanks for clarifying! That does seem very strange! I don't see any certification requirements when I click on available shops, and I don't recall ever seeing or having to do one. Maybe it was a glitch? Either way, you have me intrigued!
Hi all - Five Guys does have a certification, but it was turned off last year due to Covid and the challenges that getting locations covered. It will be coming back shortly, stay tuned!
@Sherri Did you mean to link your MSC to the client publicly? Your username identified the MSC.
@BusyBeeBuzzBuzzBuzz wrote:

@Sherri Did you mean to link your MSC to the client publicly? Your username identified the MSC.
Good catch BusyBee .. although the identity of 5G's MSC is probably the worst kept secret in mysery shopping lol, you are right, to a trained eye Sherri's screen name identifies the MSC.
I don’t get how it would be a problem when MSCs reveal their clients on the Job Board section of this forum. The rule applies to the shoppers, not the MSC reps.

Edited 1 time(s). Last edit at 05/10/2021 01:37PM by NinS.
You guys are on the ball. Technically, I didn't specify the name of the MSC. An assumption is being made that I work there due to my screen name and various levels of communications I've had with some shoppers on the board. I think @NinS and @KokoBWare are both correct thoughsmiling smiley
@mfisherri wrote:

You guys are on the ball. Technically, I didn't specify the name of the MSC. An assumption is being made that I work there due to my screen name and various levels of communications I've had with some shoppers on the board. I think @NinS and @KokoBWare are both correct thoughsmiling smiley

It could also be my friend
I did not post to point out someone violated a rule. I posted in case Sherri did not realize her post would link the MSC to the client here so she could edit her post if she wished.

@NinS wrote:

I don’t get how it would be a problem when MSCs reveal their clients on the Job Board section of this forum. The rule applies to the shoppers, not the MSC reps.
Something weird is going on with the overseas schedulers. Every time I call to get bonused work, they put me on hold and never come back.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I actually did one today here in California under the reimbursement. $16 fee offered by you know who via email. I got a grilled cheese sandwich with lettuce, tomatoes, mushrooms and pickles, little fries and bottled water for $12.09 including tax. Bottled water allowed since they do not have fountain drinks due to Covid. I think the water for $2.29 is what kept me under the reimbursed amount. I asked for peanuts since they are not available for self serve and got a generous amount of them.

Edited to add that I just got an email from QC asking if fountain drinks were available and what I observed. This should be a question on the report itself. So to save a step, be sure to mention if fountain drinks were available and what you observed, somewhere in the narrative.

Edited 1 time(s). Last edit at 05/14/2021 01:55AM by kenasch.
I did my first 5G shop this week since lockdown began last year. Almost $17 ($16.58 from what I recall) for a little cheeseburger, little fries, and the smallest drink!

Edited 1 time(s). Last edit at 05/15/2021 07:09PM by Susan L..
@cjbstar wrote:

I saw an article saying they will be closing all stores in 2021. Hope it's not true.

Two FG in my area closed in 2020 and never opened back up.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~
@cubbiecat wrote:

@cjbstar wrote:

I saw an article saying they will be closing all stores in 2021. Hope it's not true.

Two FG in my area closed in 2020 and never opened back up.

It’s not true that they are closing all locations.
[www.thefocus.news]
Got penalized today for taking a FG shop for $23 last time instead of my usual $25. They called me and I asked for $25 and the guy said "you did it for $23 last time". Yeah, well that was when I was apparently on the do-not-call list so I had to take the Samantha offer. Anyway, I agreed to $23 because I was going to be nearby anyway and the shop came with a shake (which will cost me sales tax at this location since their price is $4.99). Next time I'm sure it will be even more difficult to get $25 but maybe I'll be in a situation where I didn't REALLY want the shop and are willing to take a chance of being rejected.

To be honest, I couldn't believe that the lunch shop with a shake was still available. At the location near me that is also very hard to schedule, someone must have taken the lunch shop for regular price since it wasn't even showing as available when I checked last week.

Edited 2 time(s). Last edit at 05/23/2021 07:17PM by MisterBill.
@FineAndDandy wrote:

Is it worth it to MAO for more than $25? Anyone ever have one accepted?
Not unless you've received it previously.
@MisterBill wrote:

@FineAndDandy wrote:

Is it worth it to MAO for more than $25? Anyone ever have one accepted?
Not unless you've received it previously.
Yeah $25 is the highest MAO I've ever had accepted.

In other "news," I gave a rare "exceptional act of service" citation today to the shift leader. The place was slammed busy and some dictionary-definition "Karen" started chewing out the shift leader over a mishandled order that I took to be several days previous. Karen started her harangue by saying "I don't usually complain. I'm not THAT person." (Translation: You ARE "that" person.)

The shift leader stayed very cool and polite throughout this chew-out. Last thing you need when you are slam busy is Karen yelling at you for something that you might not have even been there for. I don't usually give "exceptional service" citations but I gave one this time.

Edited 2 time(s). Last edit at 05/24/2021 05:01AM by KokoBWare.
@KokoBWare wrote:

Yeah $25 is the highest MAO I've ever had accepted.
Yet, they currently have $25 shops with MAO which they aren't going to accept.

Edited 1 time(s). Last edit at 05/24/2021 05:09AM by MisterBill.
@FineAndDandy wrote:

Is it worth it to MAO for more than $25? Anyone ever have one accepted?

Sure. I'm sure there are lots of criteria involved to accept high offers...

In fact, the majority of my locations these days are >$30 including one that's >$50.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 31 year old male and willing to travel!
@Tarantado wrote:

@FineAndDandy wrote:

Is it worth it to MAO for more than $25? Anyone ever have one accepted?
Sure. I'm sure there are lots of criteria involved to accept high offers...

In fact, the majority of my locations these days are >$30 including one that's >$50.
But have you gotten that amount previously?
I’ve gotten MAO for first time locations that far exceeded $25. A lot of it depends on distance. Since it lets you rebid why not try?
Good news, my local restaurant's dine-in shops have shown up again after being gone for a few weeks even though I was no longer out of rotation. Bad news, this month's delivery shop disappeared, not sure if someone finally took it or what. I was going to take the delivery, but was concerned that it might make the in-person shops disappear again, and I get a much higher fee for those. Anyone else see this with their available shops?
@NinS wrote:

I’ve gotten MAO for first time locations that far exceeded $25. A lot of it depends on distance. Since it lets you rebid why not try?

I had problems with the rebidding process once before. Not with Five Guys, but with one of their other fast food clients. I went in and used MAO. I assume it was rejected automatically by the system. I was then unable to even use "Accept The Assignment" on that posting. They also had one other posting for the same location, and was unable to "Accept The Assignment" on that one either. It locked me out of that location entirely (on multiple postings).

I just don't want to get locked out again. Not sure why it happened, or how to prevent it from happening again.

Just looked back in time. I shopped the $25MAO previously for less. It is a more rural area, most people use it as a rest-stop/gas break then onto their final destination.
@FineAndDandy wrote:

@NinS wrote:

I’ve gotten MAO for first time locations that far exceeded $25. A lot of it depends on distance. Since it lets you rebid why not try?

I had problems with the rebidding process once before. Not with Five Guys, but with one of their other fast food clients. I went in and used MAO. I assume it was rejected automatically by the system. I was then unable to even use "Accept The Assignment" on that posting. They also had one other posting for the same location, and was unable to "Accept The Assignment" on that one either. It locked me out of that location entirely (on multiple postings).

I just don't want to get locked out again. Not sure why it happened, or how to prevent it from happening again.

Just looked back in time. I shopped the $25MAO previously for less. It is a more rural area, most people use it as a rest-stop/gas break then onto their final destination.
That's weird. I have a much higher success rate on MAO offers for the "other" client than I do for 5G.

Edited 1 time(s). Last edit at 05/26/2021 07:05AM by KokoBWare.
I made an offer of $28. It was posted for $25. My offer was declined. The directions stated that a rebid had to be $3 less than the original offer. Gotta laugh.
I have a question about the shop. I am doing a Five Guys curb side pick up for the first time. I read the guidelines and there is no mention of taking pics. While a receipt is always necessary, will this shop require pics? I don't see any space to upload pics in the sample form.
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