@msimon-2000 wrote:
Hi Cease,
I believe you may be the victim of sparse/spotty cellular coverage and maybe not phone or app issues?! If your phone doesn't have a cell signal, then NO app is going to work regardless of which phone you have. This is a separate issue from app problems.
Maybe you can map out places on your remote routes that have good cell coverage and plan your timing to stop there to do all of your app reports at one time. This won't work with apps that require you to interactively capture pics and answer questions while onsite, but that should also be a problem for any other shopper trying to do that shop, on that app, at that location with no cell coverage. Maybe explaining the issue to the MSCs will result in a work-around solution to allow you to fill out the surveys when in an area with cell coverage.
Another possibility is that the cell provider you have selected just doesn't have good coverage in the areas that you shop whereas maybe a larger provider does have better coverage? You are more likely to have better coverage with maybe ATT or Verizon, than some of the smaller cell providers (although even the smaller providers should lease space from the "Big Boys" in remote areas).
Just some things to consider...
@ceasesmith wrote:
I have Verizon. Most of the places I drive to, AT&T has the coverage, and my Verizon phone just won't work. Not even to send/receive texts or phone calls!
And my phone is too old. I believe it's an iPhone 6. Even some guidelines I've seen say shoppers need an iPhone7 or newer.
@mystery2me wrote:
I had to switch service providers once I started doing rural routes. It sucks paying the higher rates, but it pays for itself.
@CABZmom wrote:
Whether or not your phone has ever been dropped as much as mine have been can be an issue. (I swear by the liquid nano glass and military grade cases for anyone that splurges on more expensive phones).
@msimon-2000 wrote:
Hi Cease,
I believe you may be the victim of sparse/spotty cellular coverage and maybe not phone or app issues?! If your phone doesn't have a cell signal, then NO app is going to work regardless of which phone you have. This is a separate issue from app problems.
Maybe you can map out places on your remote routes that have good cell coverage and plan your timing to stop there to do all of your app reports at one time. This won't work with apps that require you to interactively capture pics and answer questions while onsite, but that should also be a problem for any other shopper trying to do that shop, on that app, at that location with no cell coverage. Maybe explaining the issue to the MSCs will result in a work-around solution to allow you to fill out the surveys when in an area with cell coverage.
Another possibility is that the cell provider you have selected just doesn't have good coverage in the areas that you shop whereas maybe a larger provider does have better coverage? You are more likely to have better coverage with maybe ATT or Verizon, than some of the smaller cell providers (although even the smaller providers should lease space from the "Big Boys" in remote areas).
Just some things to consider...