Charley, that does make our incredibly dumb questions look much, much less dumb!
Although I clearly recall sending a young employee to the store for a head of cabbage and she brought back a head of lettuce. And a clerk who could not count the change back to me from a dollar for a 71 cent purchase....she was a high school graduate, straight A student. She said, verbatim, "They didn't teach us that in school."
Most memorable was the clerk where I bought an item on sale. It was fifteen cents. We have a 7% tax rate, so he charged me 7 cents tax. I couldn't talk him out of it. From his point of view, it was 7 cents for a dollar, or any part of a dollar.
Asking for a receipt doesn't bother me. What amazes me is when I'm in a long line, and I see the clerk or cashier ask every customer in front of me if they'd like a receipt, or just hand the customer a receipt. But when it's my turn, nope. They tear it off and throw it away before I can even ask for it!
As for scenarios, I absolutely refuse to do the one that's an "escalated complaint", where we accuse the bank of opening an account we did not authorize. And I basically refused to do the one that was a fast food mystery shop where if the employee made an attempt (ANY attempt to upsell, including just mentioning "small, medium, or large?" ), we were to pay them $20 in CASH out of our own pocket. I had very real problems with that one; for one, if they succeeded, you had to go inside and identify yourself as the mystery shopper -- so you outed yourself. Ugh. The other was basically loaning the MSC $20. So if I had a route of 5, I had to have enough cash for 5 meals (roughly $40), but had to have an extra $100 available just in case.
No, and no.
Edited 1 time(s). Last edit at 11/04/2020 04:56AM by ceasesmith.