Here is what happened. Because the assigned shop was a curbside shop, and the report said curbside and the overview said curbside, I decided to do curbside. Problem became apparent only after I had finished the report. I was reviewing my answers when I noticed at the top it said that the phone call was not recorded. I had just listened to it, so I knew that wasn't right. I looked again and found there was 2 recording boxes. I now assume I was supposed to record the curbside call when I drove up. I went back to the guidelines, and, of course, no mention of recording a second phone call. I emailed my scheduler immidiately. His response was a curt, now I will have to reassign this shop. That's it. Nothing else. I went back to my report and it was gone. I could not submit it as is. Nothing.
I think that I was set up to fail from the start. The guidelines are dated 10/29/18. I tried multiple times to discuss this with my scheduler, but he would not engage in my questions, only told me to do a different kind of shop than what was assigned. Now, I have spent $30 out of my pocket.
I emailed shopper support. I then called shopper support. They told me to talk to my scheduler, even though I insisted I had been trying that for over a week without success.
At support's advise, I forwarded to my scheduler the email I sent to support. I also stated clearly that I wanted to be reimbursed and why I thought it was the right thing to do.
If I do hear from my scheduler, and he says he won't reimburse me, how do I move forward? Shopper support is just answered by another scheduler who, of course, is loyal to his colleague.
I have emails that I sent, a copy of the guidelines, a record of phone calls, and a blank copy of the report. Please advise me from her. I hate situations like this, especially since I have no idea who the next step is.