I should have come here sooner since I'm headed out in a couple of hours. Oh well, here goes... I have a barbecue shop. The over view says curbside and in yellow highlighted text says I will not go in the shop. The report, however, is obviously made for pick up, not curbside. Specifically, it asks for names of a manager and a cashier and says I will not get paid for the shop if I do not provide these names in the report. I contacted the scheduler several times, pointing out the discrepancies and asking what I should do. The scheduler said I must go inside and perform a pick up, not a curbside. I checked again today to see if the confusion was cleared up in the notes or the overview or the comments or the report, and they all still contradict each other. What would you do?

I hope the scheduler's instructions were via email which you have preserved. I would go inside and perform the pickup and if there is any complaint from editor etc., send a copy of the scheduler's email. Meanwhile I would find somewhere in the notes to note that per scheduler instructions you did the shop as a pick up to get manager and cashier names. The editor then can delete this information if they don't wish to send it along to the client.

Here is what happened. Because the assigned shop was a curbside shop, and the report said curbside and the overview said curbside, I decided to do curbside. Problem became apparent only after I had finished the report. I was reviewing my answers when I noticed at the top it said that the phone call was not recorded. I had just listened to it, so I knew that wasn't right. I looked again and found there was 2 recording boxes. I now assume I was supposed to record the curbside call when I drove up. I went back to the guidelines, and, of course, no mention of recording a second phone call. I emailed my scheduler immidiately. His response was a curt, now I will have to reassign this shop. That's it. Nothing else. I went back to my report and it was gone. I could not submit it as is. Nothing.
I think that I was set up to fail from the start. The guidelines are dated 10/29/18. I tried multiple times to discuss this with my scheduler, but he would not engage in my questions, only told me to do a different kind of shop than what was assigned. Now, I have spent $30 out of my pocket.
I emailed shopper support. I then called shopper support. They told me to talk to my scheduler, even though I insisted I had been trying that for over a week without success.
At support's advise, I forwarded to my scheduler the email I sent to support. I also stated clearly that I wanted to be reimbursed and why I thought it was the right thing to do.
If I do hear from my scheduler, and he says he won't reimburse me, how do I move forward? Shopper support is just answered by another scheduler who, of course, is loyal to his colleague.

I have emails that I sent, a copy of the guidelines, a record of phone calls, and a blank copy of the report. Please advise me from her. I hate situations like this, especially since I have no idea who the next step is.

Can we ask what company this is?

Since you did not record the second phone call you have indeed not fully completed the shop. I think this is one of those 'live and learn' moments for you. it is incumbent on the shopper to know what is required of the shop and you did try to clarify that with the scheduler with your questions about getting the required names, but you missed the two call requirement.

Meanwhile, on your shop sheet keep track of your mileage and your expense as these are tax deductible expenditures on behalf of your business.

Yes, which company. It sounds like MF.

Not MF. And, if I had gone with the other option of doing the carry out like the scheduler wanted me to do, then I would not have had a second call, either. It's all about the guidelines not matching the shop. It's not on me. They are reimbursing me for the meal.

@kimmysue wrote:

Not MF. And, if I had gone with the other option of doing the carry out like the scheduler wanted me to do, then I would not have had a second call, either. It's all about the guidelines not matching the shop. It's not on me. They are reimbursing me for the meal.

That is the bare minimum. They did set you up to fail and the scheduler should not be working for anyone in MS anymore. It's their job to clear up these kinds of discrepancies for you and be clear about what the shop is.

Op
I am glad you got reimbursed for your meal. I am not scolding you but simply stating advice for you and others in the future. Read the guidelines and the report prior to doing it. If it is not crystal clear what to do or if there are discrepancies contact the scheduler. ( I know you did.) If everything is not clear before hand I would not do the shop until such is the case. If it becomes that it will not be clear cancel the shop. Of course as flash stated keep any instructions from the scheduler that contradict the guidelines in writing until the shop is paid.