I did a Confero reward shop last week for another chain (sandwich), and I was also only required to print out the manager verification form and the congratulations card (to present if they are successful)...no mailed rewards. The Tex/Mex chain is also available in my area, but I did not sign up for any of them. It seems like Confero has transitioned all of these reward shops to the printed/non-mailed rewards, which seems more convenient to me. I was wondering whether it might be due to the Covid-19 situation, but hopefully they stay with non-mailed rewards even after the pandemic ends. I've only done a few of these reward-type shops, but I never liked worrying about whether the mailed rewards would arrive and the hassle of having to return any "unused" rewards.