I was supposed to do a take-out shop today for Confidential Consumer. It required me to place the order by phone by calling a toll-free number and entering a code unique to my shop (and their system connects me to the restaurant). The call rang once before going to busy (and on my cell phone that caused it to hang up). After trying for several minutes, I never got it to answer. I figured they would reject it without the recording, so I gave up and will reschedule the shop and try again tomorrow. At least I called before driving to the restaurant, since it's a 40 trip (each way) for me. I would have been really upset if I had made the trip and called to order once I got near the restaurant and not been able to do the shop.
Anyone else ever run into a situation like that where the number you had to call to do the recording was down?
Sadly, while the shop claims that the scenario will alternate between calling and ordering via the app/website, I've never seen it be anything other than calling. Ordering online is much easier, obviously (at least for me). But at least the phone recording system always worked before today. Update -- I noticed the form said that as of 1/1 all shops are phone ordering.
Edited 6 time(s). Last edit at 01/25/2021 12:56AM by MisterBill.