@Misanthrope wrote:
When I started shopping in 2014, when I was 21 years old, I did a few alcohol mystery shops to check if the server or bartender was carding people who looked young. A few of them, when you weren't carded, required you to print out a form and give it to the manager which says the employee must be terminated. While I know a restaurant or bar can lose a lot of money for serving liquor to someone who's underaged, no one actually broke the law since I was 21- but I still know that some people were directly fired for a failure to perform by then.
OP registered just to post this here. He/she/they are the mattress salesperson.@CA senior wrote:
@SoCalMama wrote:
Hahahaha loser.
What the heck do you mean?
@SoCalMama wrote:
OP registered just to post this here. He/she/they are the mattress salesperson.@CA senior wrote:
@SoCalMama wrote:
Hahahaha loser.
What the heck do you mean?
@Susan L. wrote:
@Misanthrope wrote:
When I started shopping in 2014, when I was 21 years old, I did a few alcohol mystery shops to check if the server or bartender was carding people who looked young. A few of them, when you weren't carded, required you to print out a form and give it to the manager which says the employee must be terminated. While I know a restaurant or bar can lose a lot of money for serving liquor to someone who's underaged, no one actually broke the law since I was 21- but I still know that some people were directly fired for a failure to perform by then.
Yes, that's a safety and legal issue, a bartender not carding people who look young. So I can understand why a company might want to fire that bartender.
@2stepps wrote:
There was a convenience store chain that was put out of business for selling beer to an underage person, only because of a wreck that seriously injured a person. It was a large settlement that broke the company. So yes it can be important.
@Susan L. wrote:
@Misanthrope wrote:
When I started shopping in 2014, when I was 21 years old, I did a few alcohol mystery shops to check if the server or bartender was carding people who looked young. A few of them, when you weren't carded, required you to print out a form and give it to the manager which says the employee must be terminated. While I know a restaurant or bar can lose a lot of money for serving liquor to someone who's underaged, no one actually broke the law since I was 21- but I still know that some people were directly fired for a failure to perform by then.
Yes, that's a safety and legal issue, a bartender not carding people who look young. So I can understand why a company might want to fire that bartender.
@ColoKate63 wrote:
@Sandy Shopper wrote:
I wish there was a way to weed out these types of shoppers...
Video. Video does not lie about what has happened on a shop.
@Niner wrote:
@ColoKate63 wrote:
@Sandy Shopper wrote:
I wish there was a way to weed out these types of shoppers...
Video. Video does not lie about what has happened on a shop.
I did a shop where they said I didn't visit the restroom. I visited the restroom. They said I did not look at an area I reported on. I purchased items from that very area. The report was declined. They reviewed the video. They held I did not look at the area. I had a receipt for a purchase from that area. I lost the money I spent to buy the items, around $10, the shop fee, and all of my time. Don't be so sure how they use their "video."
This was one of my worst MS experiences. I went back and forth by email and phone with the MSC. They even reduced my shopper score. I fought it and finally the resolution was I lost my money and time but they did not reduce my shopper score. I lost faith in mystery shopping that day.
@SoCalMama wrote:
@Niner wrote:
@ColoKate63 wrote:
@Sandy Shopper wrote:
I wish there was a way to weed out these types of shoppers...
Video. Video does not lie about what has happened on a shop.
I did a shop where they said I didn't visit the restroom. I visited the restroom. They said I did not look at an area I reported on. I purchased items from that very area. The report was declined. They reviewed the video. They held I did not look at the area. I had a receipt for a purchase from that area. I lost the money I spent to buy the items, around $10, the shop fee, and all of my time. Don't be so sure how they use their "video."
This was one of my worst MS experiences. I went back and forth by email and phone with the MSC. They even reduced my shopper score. I fought it and finally the resolution was I lost my money and time but they did not reduce my shopper score. I lost faith in mystery shopping that day.
ColoKate63 does video shops. She's not asking to have the store video reviewed.
@Shop-et-al wrote:
I think Niner wants us to take a baby step in the direction of quantity andor quality, of store video. ?
Was there a technical or other unforeseen gap in the store video? But if there was a quality issue, what if the same video that would help Niner's cause (showing her visit to the restroom) would harm some other person's cause (showing something they should not do/not have done)?
So. Can store video be altered at will? What actually happens to store video? How reliable is store video?
@Susan L. wrote:
@Misanthrope wrote:
That lessens the likelihood of anyone going to court over being fired after a shopper report--the evidence is right there in full color. No need to haul a $5 or $10 shopper into depositions and court over an employee challenging a dismissal.
Somewhat off topic, but this statement has me wondering: has anyone been subpoenaed to court (or other hearings) as a result of a mystery shop? If so, did the MSC or client pay you for your time. I also work as a private investigator and when I am required to appear in court I am compensated for my time; how would this work for a shopper?
@MSF wrote:
I have always wondered how negative reports are handled. Do clients usually challenge them with the MSC? Do you have any interesting stories to share?@ wrote:
I had a grocery store employee dispute his interaction with me. His store contacted the MSC, who then called me. Luckily I always record every shop that involves a conversation, so my behind was covered.
Edited 1 time(s). Last edit at 04/12/2021 05:08AM by chrisdd.
@russell.in.canada wrote:
@Susan L. wrote:
@Misanthrope wrote:
That lessens the likelihood of anyone going to court over being fired after a shopper report--the evidence is right there in full color. No need to haul a $5 or $10 shopper into depositions and court over an employee challenging a dismissal.
Somewhat off topic, but this statement has me wondering: has anyone been subpoenaed to court (or other hearings) as a result of a mystery shop? If so, did the MSC or client pay you for your time. I also work as a private investigator and when I am required to appear in court I am compensated for my time; how would this work for a shopper?
Yes, and yes, I was paid for my time. It wasn't over a $5 shop either. Casinos and hotels often have this happen because their employees belong to unions in many cases.