ngodwin1,
I believe the two of the shops I did were for, I'm guessing, your company A,
I actually got reimbursed via debit card for one month. Previously they credited my bank account for the two months billed incorrectly after cancellation of service for the first shop. They actually admitted on the phone they didn't cancel the service the day I requested it but at the end of the billing cycle. I had to get the MSC involved and got the gift card after I contacted the scheduler.
The second shop I did for company A went to collection for several months bills, about $150. I made two calls to cancel the service per the guidelines the day I got my phone via Fedex. Funny thing is the collection agency was able to transfer me to the carrier's customer service. Does the carrier have their own collection company?
This is the one they won't deal with me because I can't remember the PIN number. When I finally got someone at the carrier look at the account she couldn't figure out what was going on and suggested I go to the store.
Now I am being billed for company B which I returned and cancelled the phone after 5 days due to weather. I was billed a restocking fee. When I contacted the scheduler, she told me that's why they suggest returning the phone the same or next day. I tried to chat with this company but to reach a live person via chat, I had to log in. Because they had reassigned the phone number, I could not log in.
It took a 40 minute phone call but the representative from the cell company said he would credit the $79.04.
BTW,
I don't see these types shops on the MSC's job board near me any more. I wonder if they were just too much hassle for everyone involved.