The only time I asked to talk to a manager was a mess at Walmart. There was a crazy, dirty, loud, scary woman with a large dog (NOT a support animal) who cut the line in front of me and was shouting and cursing. Totally out of control.
When it was my turn, I asked for a manager. She came out, dread on her face, sure a Karen was gonna raise Cain.
I told her how beautifully the very young clerk had handled the customer. I praised her to the skies. I told the manager not one in one hundred would have handled it so well, calming the woman, not losing her cool, just awesome.
The manager thanked me for taking the time to tell her. She said it was delightful to hear something good for a change, that ALWAYS when she's called out to hear a customer, it's a complaint, not praise.
I do hope the young lady was adequately rewarded.
And this was BEFORE COVID.
My philosophy is, if I'm gonna complain when things go wrong, I should also praise when something is done so right.