@sestrahelena wrote:
About how long does the visit take on site?
Generally you are in and out in 20 min or less. Yesterday, I did 3. In two of them, I was in and out in less than 20 minutes. In one of them, a customer came in halfway through the questions, so naturally, customers come first. It was about a 25 minute delay. So that one was about 45 minutes total time in-store. The report is easy-peasy. Got 10's on the three I did yesterday. I took enough pics of the iPod stuff to fill up all 5 photo slots.
ETA: With both my pre-calls and in-store visits, I try my best to put the associates at ease about answering the questions. I encourage them, as written in the guidelines, to use any resources they can and tell them that the whole point is to help them realize that the answers to questions that may come up with customers is easily found. When this was with the other MSC, sometimes on my pre-calls the associates would be very nervous about thinking they had to know all the "right" answers! When I told them that it was basically "open book", they relaxed. Some of these are the same associates this year, so they were not at all nervous. They basically just held the information in their hands and read off the answers to me, which is fine. The Client just wants them to know where the information is, and that is what I stress to them. No problems or issues at all with this approach, with either MSC.
Edited 1 time(s). Last edit at 03/25/2021 03:59PM by guysmom.