I did a phone shop (On Sassie) about a week ago. A couple of days later, the reviewer sent it back to me because I needed to add a little more information. Sure! No problem. When it was returned to me, everything was together and there were no spaces in paragraphs.

Anytime I do a report after five sentences, I always start a new paragraph. When the MSC sends the report off to the client, do they take out the extra spaces? I always get 9's and 10's on my report.

I did not know how to title this so I hope this is a good title. See how there are spaces?

When they sent it back to me it looked like this.
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I did a phone shop (On Sassie) about a week ago. A couple of days later, the reviewer sent it back to me because I needed to add a little more information. Sure! No problem. When it was returned to me, everything was together and there were no spaces in paragraphs. Anytime I do a report after five sentences, I always start a new paragraph. When the MSC sends the report off to the client, do they take out the extra spaces? I always get 9's and 10's on my report. I did a phone shop (On Sassie) about a week ago. A couple of days later, the reviewer sent it back to me because I needed to add a little more information. Sure! No problem. When it was returned to me, everything was together and there were no spaces in paragraphs. Anytime I do a report after five sentences, I always start a new paragraph. When the MSC sends the report off to the client, do they take out the extra spaces? I always get 9's and 10's on my report.

Note: This was how looked when it was returned to me.

I do not see anything wrong with the revised version. It fits the usual meaning of a paragraph.

It’s ultimately what the Client wants, not what the MSC or the shopper feels is correct or better.

Some software automatically condenses text. I've also seen spacing in some of my submitted reports condensed. If I double space after a period at the end of a sentence, the software reduces it to one space. Or, my two returns between paragraphs is condensed to one or none. I'd much rather the software do it than be asked to change my years-long style of writing. I've noticed that this forum automatically changes my double space after a period to just one. Some kind of space saving, I'm guessing.

One MSC specifically asks that your text response be presented as text with no paragraph breaks. The reasoning is that an editor might not be aware there are more paragraphs because they may only see your line break between paragraphs and interpret it to be that you were done with your response.

Thanks to all who have replied.

This falls under a YP not a MP and something I personally would and could care less about. If it prevents you from getting paid and/or future work with that MSC then I might care if not move on. Its like intellishop rating where 6 to 10 means the same and does not prevent me from being paid or doing future work with them. Now all 6s all the time may prevent me from future work but a few with several 7s to 10s mixed in does not.

@BuffaloNY101 wrote:

This falls under a YP not a MP and something I personally would and could care less about. If it prevents you from getting paid and/or future work with that MSC then I might care if not move on. Its like intellishop rating where 6 to 10 means the same and does not prevent me from being paid or doing future work with them. Now all 6s all the time may prevent me from future work but a few with several 7s to 10s mixed in does not.

Love this.

I have one MSC that requires 2 spaces after a period (old school). The rest either don't care or want one space. I still do 2 spaces. From day to day, I can barely keep track of he/she/they or shopper/customer/agent and can I use race./gender/ height/ exact age or decade, etc. I love it when they attach an example, since I work for way too many companies to keep track of all of that crap.

For those of you that write these ridiculous reports, then the clients get the say so and the last word. In writing any types of report or essays this will never will work. Besides being a long time shopper for more than 20 years, and an English tutor for more than 14 years. This is so disappointing; however who pays the bills is the winner.

Edited 1 time(s). Last edit at 05/18/2021 08:06AM by gbarnes.

I never do paragraphs unless specified in the guidelines.

For a stretch I had a Cirrus editor and then the main scheduler request paragraphs, but stayed the course.

Haven't heard a peep about it in ages from them, or anyone else.

It's possible that some end-user clients may receive their reports via a data feed vs. direct access to the MSC's reporting platform. Paragraph breaks could change the proper alignment and/or display of data/content on the receiving end.