@BusyBeeBuzzBuzzBuzz wrote:
I did two of these shops, for two different carriers. One was at an authorized dealer. The other was at a corporate store. For the first one, the dealer did not cancel my service with the carrier. I spent well over 20 ADDITIONAL HOURS trying to get everything cleared up, including more than one trip back to the dealer. It was a nightmare and extremely stressful.
For the second shop, at the CORPORATE store, that store somehow did not get the cancellation right, either, even though I returned the day after the shop to return the UNUSED phone and canceled services. I spent months trying to talk to someone on the phone but no one ever answered. I was on hold for at least 30 minutes on each call attempt. After months of sending me bills, the carrier sent my account to collections. I was glad for that because I was able to reach a live person at the collections agency relatively quickly and resolved the issue once and for all.
I will not do one of these shops ever again.
@guysmom wrote:
I'm thinking of doing one of these JUST BECAUSE I DO NEED A PHONE AND NEW SERVICE! So in my case, the $100 fee would be great if I could find a phone and service that I wanted. So I've written to the scheduler and asked them to send me the actual instructions so I can know for sure all that is involved. I want to make sure the REPORT isn't full of repeating questions. So we'll see.
@BusyBeeBuzzBuzzBuzz wrote:
I did two of these shops, for two different carriers. One was at an authorized dealer. The other was at a corporate store. For the first one, the dealer did not cancel my service with the carrier. I spent well over 20 ADDITIONAL HOURS trying to get everything cleared up, including more than one trip back to the dealer. It was a nightmare and extremely stressful.
For the second shop, at the CORPORATE store, that store somehow did not get the cancellation right, either, even though I returned the day after the shop to return the UNUSED phone and canceled services. I spent months trying to talk to someone on the phone but no one ever answered. I was on hold for at least 30 minutes on each call attempt. After months of sending me bills, the carrier sent my account to collections. I was glad for that because I was able to reach a live person at the collections agency relatively quickly and resolved the issue once and for all.
I will not do one of these shops ever again.
@wrosie wrote:
I had the same experiences with two different providers. One it took three visits to the store to get the cancellation right and they still continued to bll me.
The second one went to collections even after I talked to someone who said they would credit the charges since I had returned the phone without using it. I still haven't resolved this problem.