Five Guys Invalid?
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Did you happen to shop outside of the times or shop multiple Food shops during the same meal time?
Did you maybe make a mistake when entering in the time and select am instead of PM?
Is it possible you accidentally uploaded the wrong receipt?
If you email the help desk they'll tell you why.
Did you maybe make a mistake when entering in the time and select am instead of PM?
Is it possible you accidentally uploaded the wrong receipt?
If you email the help desk they'll tell you why.
I only did one shop for the MSC yesterday. The receipt was correct. I sent them an email. Hopefully, they will respond and let me know. I can't see the report to check for am/pm.
Did you stay the required amount of time after receiving your food?
Check to be sure it wasn't an online or curbside shop, or late dinner shop or milkshake required. Check the address to be sure you went to the right one. They most likely will send you an email from QC with a brief reason. Maybe they just screwed up.
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The more I learn about people...the more I like my dog..
Mark Twain
The more I learn about people...the more I like my dog..
Mark Twain
Yes, it often takes several days before you get the "invalid" email with an explanation. It would be better if they would put things on hold and give the shopper the opportunity to correct minor errors, if possible, as every other company does.
I checked the location address. I am so curious what the reason is.
@mjt9598 wrote:
Yes, it often takes several days before you get the "invalid" email with an explanation. It would be better if they would put things on hold and give the shopper the opportunity to correct minor errors, if possible, as every other company does.
They do not allow corrections. I once made a minor error and was told they don't allow corrections.
The store had no issues. If it's minor and you are spending $15 and are driving to the location, you would think correcting something would be an option.
I accidentally put a.m. instead of p.m. on a report even though it was obvious that the store wasn't even open at that time. The receipt was the correct time it was invalidated and there was nothing I could do.
@foodluvr wrote:
I accidentally put a.m. instead of p.m. on a report even though it was obvious that the store wasn't even open at that time. The receipt was the correct time it was invalidated and there was nothing I could do.
They didn't pay you? That's ridiculous -- especially because they probably corrected it themselves and got paid by the client for the report.
This is a little scary. I do Five Guys a few times a month, and getting one report invalidated would wipe out the small profit made from a couple of other shops.
@amyann2 wrote:
@foodluvr wrote:
I accidentally put a.m. instead of p.m. on a report even though it was obvious that the store wasn't even open at that time. The receipt was the correct time it was invalidated and there was nothing I could do.
They didn't pay you? That's ridiculous -- especially because they probably corrected it themselves and got paid by the client for the report.
This is a little scary. I do Five Guys a few times a month, and getting one report invalidated would wipe out the small profit made from a couple of other shops.
I did a coffee shop and mystery gas station shop for them on the same day. I accidentally put the wrong time on one and didnt get paid for it because the time overlapped with the other one. I asked if i could change it and was told no. So I didn't get paid for the one.
If you notify them immediately, though, they can return it and allow corrections if it hasn't been edited/submitted yet.
@pegleg2000 wrote:
@mjt9598 wrote:
Yes, it often takes several days before you get the "invalid" email with an explanation. It would be better if they would put things on hold and give the shopper the opportunity to correct minor errors, if possible, as every other company does.
They do not allow corrections. I once made a minor error and was told they don't allow corrections.
Certain things will trigger an invalid automatically and they will not return it back to you. And once it's invalidated no amount of begging will get it returned
They sent me an email. I went on the wrong date, completely my fault! I must have clicked on the wrong date. I have never done this in the hundreds of shops I have done. At least it wasn't something with the shop itself!
I'm glad you found out what it was. I've had shops invalidated for rookie mistakes like that.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
At least you found out why!
Heck, yesterday I went to Taco Bell instead of Taco John's.
Didn't even realize it until I ordered potato Oles and the girl said "You're at the wrong place".
Heck, yesterday I went to Taco Bell instead of Taco John's.
Didn't even realize it until I ordered potato Oles and the girl said "You're at the wrong place".
@Niner wrote:
They sent me an email. I went on the wrong date, completely my fault! I must have clicked on the wrong date. I have never done this in the hundreds of shops I have done. At least it wasn't something with the shop itself!
Yes, i felt pretty silly after that one and the be more careful email. Hopefully, this won't affect getting shops from this MSC. I messed up one three years ago. It was one of my first mystery shops. I didn't see a restroom and said no for the restroom visit. Two invalid out of like 200+ shops for them.
They may restrict you from shopping that location in the future. If so, those shops will no longer show up on your job board.
I have had a few shops invalidated over the years but I was able to continue shopping for this MSC. The only disconcerting thing is that under the Assignment/Receipt Status, the invalid shops are still listed. They apparently never go away. I have one from 2004!
Not to worry...I went to a wrong location in the same town because in my mind I was always going to location A, when I was supposed to be going to location B. Invalid shop, but continue to shop at both locations and more. A few invalids have not hindered my ability to apply for anything. Yes, I have one from 2004 also. Yikes, I was a newbie then.
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The more I learn about people...the more I like my dog..
Mark Twain
The more I learn about people...the more I like my dog..
Mark Twain
email the help desk. They have been good for me at explaining things.
Edited 1 time(s). Last edit at 08/31/2021 06:18PM by big_sky_thunder.
Edited 1 time(s). Last edit at 08/31/2021 06:18PM by big_sky_thunder.
I think you'll be fine with this MSC. They deactivated me last year because I wasn't doing shops (um, there was a pandemic, but anyway). I asked to be reinstated, and they did, and I'm getting a lot of work from them.
I don't think they hold grudges! LOL. At least not against their normally reliable shoppers.
I don't think they hold grudges! LOL. At least not against their normally reliable shoppers.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
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