@Shop-et-al wrote:
Your time might be influenced by time spent waiting to speak to a manager, time waiting for the area to become free of other workers or customers, long lines, or other factors that you cannot know in advance of your visit.
Very true!
Other possibilities include:
* The time it takes for associate to retrieve the merchandise from the back room, which could require the use of a Merchandise Lift to remove pallets/boxes from an upper shelf and then transfer product to a platform cart to transport to sales floor.
* Or, even worse, wait time for them to go outside the building to retrieve the product from a secured storage pod -- and, unfortunately, the associate forgets to take the key or the lock combination and has to go back inside and find a manager. : (
These are things that have happened during my merchandising adventures.
Bilingual (Spanish<>English)