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Frustrating Report

October 27, 2021 08:14PM
I did an account opening shop at Capital One. The guidelines stated in person at any branch, so I did a location near another shop. I come home and do the report. It's for an account opened online.

I contacted the scheduler. She said that it was the correct report and to fill it out as best I could.

I'm amazed at some of the things shoppers have to do.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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More About Reports
October 27, 2021 09:24PM
That is just nuts !

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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October 27, 2021 10:24PM
wales, nuts is an understatement! None of the survey questions were relevant. The fee was nice so I kept that in mind.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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October 27, 2021 10:54PM
I was looking for a shop that said online opening because there are no Capital One locations near me. All the ones I saw said in person at a branch.

I wonder if I could open an account online and then fill in the report for the online shop?
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October 28, 2021 01:07AM
What a hassle, Honny! Hope you get the full fee!
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October 28, 2021 03:08AM
Someone screwed up, and it wasn’t the shopper. Sadly, the client won’t benefit from your efforts.
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October 28, 2021 12:11PM
I contacted the scheduler and let her know that the report was for an online opening. She said that she was aware and shoppers may find it confusing.

I guess there is a reason why, it's just above my pay grade.

@guysmom wrote:

What a hassle, Honny! Hope you get the full fee!

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Reply
October 30, 2021 06:21PM
Mystery shopping: contradictions, ambiguities, and frustrations, oh my!

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
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October 30, 2021 10:03PM
Birdy yep! Another saying comes loosely to mind: “Ours is not to wonder why.” ― Lord Tennyson Alfred.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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