The reason why they ask for different reports is that there are many shoppers, unfortunately, who copy and paste. The editors want to be paid to edit the report, not be detectives, and discover the names were not changed from report to report. You are correct that the employees have a script to read from but they do not all read from it. There is a recording the editor has to listen to and frequently the written response differs from the recording. Many recordings include the shopper interrupting the employee mid-script and then marking down the employee for not covering all the areas.
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