I'm glad they dropped the requirement to ask questions that only the owner would know. The one shop I did, the owner wouldn't cooperate and the manager was so new, he didn't know the owner's name who was coming in later. But as you say, if they only require the covert part, how on earth are we going to discreetly take "several" photos? Some of you are good with excuses for taking pictures but what if its a photo of the service bays? There is a location 1 mile from home but I would like to hear what photos are required, too. TIA