@tgooberbutt wrote:
Hahah! I never really thought about it that way. But from a food service perspective, service quality in it's various dimensions, still matter. Presumably, they are paying a mystery shopping company to measure stuff that they believe that their customers care about. If they're asking you to measure certain things, then that's what the company cares about, and thinks its customers care about.
I understand what you're saying and don't disagree with any of it, but the conundrum still exists. Wiz's enterprise will either get reports from people who will not be experiencing his product in the "sense-and-setting" he's targeting, or he's getting it from people who will submit impaired shop reports. I guess the MSC could give high shoppers extra time but that would probably just make it worse (gosh-DARN this short-term memory loss!).
Again, no big deal. I'm just amused.