Well, this is a new situation to this topic, so wondering if anyone has had this particular thing happen. I did another round of these shops, got the phone just fine, returned it the next day (using the MSC's supplied return label), and later got an email asking me to return it. This almost a month after I sent it back. I input the tracking number to the UPS system, and the package is "delayed," stuck for nearly four weeks in one location, and with no delivery date estimated. My guess is that a UPS worker has stolen it.
I'm frustrated because I supplied the MSC with the screen shot of the UPS tracking plus the email I received when I signed up to track the package. I received another email today asking me to check the delivery status. They have the tracking number; they can't check?
Now they want the receipt from UPS, which I have and which I offered to send them days ago. I filed it away when I didn't hear back from them.
I feel like they don't believe that I sent it back, but how else would the return tracking show up? Maybe they need the receipt for a claim. Since they're the UPS client and paid for the return shipping, shouldn't they be handling this with UPS?
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.