Imagine applying this to doctors -whoopsie, you're still sick. Or teachers -oh no, you're still dumb. Or mechanics -gee, we couldn't figure it out but the diagnosis is $250.00. Or lawyers, "I paid to win this case, not lose it!
Mystery shoppers are warned that they will not get paid if they mess up.
But MSCs sometimes give unclear directions, and clients sometimes create variables beyond the IC's control.
People are really struggling right now. If a job is done in earnest, then the IC should be encouraged to keep completing jobs in earnest.
Imagine complaining that people aren't doing a good job, and then reducing payments and tossing more experienced people in the trash to be replaced by inexperienced people.
Maybe they could have some base pay for your expenses and a mediation process, or, you know, clear instructions not written by committee.