Laurie1111 Wrote:
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> First, let me start by saying this is not the
> whole story and I am sorry she had to post this in
> the context she did.. Several other emails
> regarding this situation are missing from
> kittybrats email/complaint on this thread. There
> are two sides to a story and I would like to share
> the other ½.
>
> We have been in business for 12+ years. We have
> an outstanding rating within the MS community.
> However, we also can't make all shoppers happy.
> We try, but it's not always possible. We love
> what we do and believe in it 100%. We value our
> shoppers and try to take the care and
> responsibility with them, always.
>
> We do hire other IC scheduler's. Monday we posted
> several hundred new shops. If someone is not able
> to work because of injury, a death in the family,
> etc. we notify our IC's so the shopper is not
> bothered. We also post it in our system so they
> are not further sent posts.
>
> A couple of issues I am having with this thread is
> this shopper told us she hurt her ankle working
> out at the gym. However, she posted on here it
> was on her way to work.
>
> So my company is not judged by her thread only,
> the parts of the email thread not posted by her
> are below, beginning to end. First email to me
> after I gave her the shop she requested:
>
> 10:56am
> I sprained my ankle at the gym this morning and
> must cancel this shop.
> I am very sorry for any inconvenience this may
> have caused you.
>
> My reply back:
>
> 11:06am
> It does not require anything physical. Do you want
> to reconsider?
>
> 11:15am
> I have to take transportation to get to the store
> and then walk. I must stay off my foot.
> (her name)
>
> Then my reply was the one she listed above. In the
> meantime we learned she posted she hurt her ankle
> on her way to work (above) not at the gym like she
> told us.
>
> As she states in her email above another company
> gave her another date. We offered the same
> courtesy within 5 minutes of hearing about her
> ankle. She declined stating she had to stay off
> it and had no transportation. She chose not to
> reschedule when offered.
>
> She was upset about my final response to her and
> wrote to me:
>
> 12:48pm
> I am a reliable shopper and do not cancel shops
> for a reason. I had to cancel another shop, and
> the scheduler was quite nice about it. If I was
> able to do your shop today, without walking, I
> would do it.
>
> Please note the shop was not due until the 22nd.
>
> My final email to her was not us wanting to wish
> ill will, just to let the other scheduler's who
> work for us or who request shoppers in her area
> she is out of commission.
>
> I wrote at 12:55:
> I was just trying to help. Usually if a shopper
> does something like this they ask for an
> extension, not cancel altogether. We all network
> so if someone needed a NY shopper I would not
> refer because you are so hurt. That's all, nothing
> personal.
>
> Our company spent a considerable amount of time
> regarding this shop--her very first shop with us
> that she cancelled due to injury. We are still
> not sure how her injury happened because she has
> stated two different reasons. But we still took
> the time to still offer her the shop, extend the
> shop, which she declined, and then told her we
> would let our other scheduler's/contacts know not
> to bother her and to not take our email to extend
> that offer personal.
>
> I feel it’s only fair when a very reputable
> company gets posts like this that only tells ½ the
> story it’s reasonable for us to tell the other ½.
> From there others can judge the full story and
> decide how unreasonable we were or were not with
> this shopper.
>
> Thank you for your time reading the other ½ of the
> story and we hope to work with some of you in the
> future.
Seems very professional reply. What do you do when the company wants their website "Mystery Shopped"
Drachsi