I'll play devil's advocate here.....Just imagine how many people are sending emails. I doubt schedulers are getting just a few per day. Can you imagine if 10% of their shops they had to fill would email with questions? It would make it real hard to schedule when you are having all this administrative work to do.
Now, I think the better schedulers (i.e. Karen for Ipsos) make a point to respond quickly. But I'm pretty confident she sees some real doozies herself and is thinking "why are you wasting my time with this nonsense?"
I think there should be a way to get shopper help. Maybe not directly from the scheduler, but there should be a person/dept that can get answers or clarify things on a shop.
I have shopped for some pretty good schedulers. Even one that gave out text # on the assignment. I had an issue at a very remote location and got an answer/scenario change within 5 minutes.
I (like most others) find it irritating as phook when IPSOS just ignores emails, but then think of all the huge clients they have and the thousands of shops to fill and probably some lame questions to go with it. There are legitimate questions, but we all know some people are "not all there" and it could be very frustrating to need to respond to all of them.
Maybe we need a SHOP NAZI. Some funny responses could be "This obviously is too difficult for you." Or "No shop for you!" if they don't like the question, but at least you would get a response :-).
Marketforce is pretty good with answering questions from the helpdesk, but it's not always the most timely responses.
@Hallow007 wrote:
Biggest offense....ignored emails. No excuse for it = unprofessional!