So when I accept the shop I'm told if I don't submit the report by midnight it might be unassigned from me.

Then when I'm doing the report, I get this question:

"Q5_040 Were you contacted by someone at the dealership within 48 hours of your visit?"

Oh and in addition, since I didn't submit it until this morning, I get this comment:

"evaluation is incomplete and needs your attention. Completed reports must be submitted by 11:59 PM on the day the shop was performed"

Really?

Edited 1 time(s). Last edit at 08/14/2022 07:01PM by wrosie.

Yes there are often stupid questions and contradictory things in directions. I recently did a shop with a long list of COVID questions about masks, distancing signs,,, etc. These issues have not been an issue for over 6-12 months around here- yet the questions remain. God forbid you make a mistake and have your shop rejected yet careless shop forms and rules are OK from the companies.

I HATE those multi-part shops where you have to wait for a follow-up before you can submit the shop. I just did one. I filled out everything but that question, and, naturally, the shop showed up as "overdue." But I'd already emailed the scheduler and updated her as to the status of the shop. So she knew I was waiting on that last piece.

After a few of these types of shops, I've learned to let the schedulers know that you've done everything but the follow-up section, that you know when that needs to be done, and that the shop is showing as overdue. My understanding is that either the editor or the scheduler is supposed to be checking the status of these shops as each section is done and saved, then updating the due date. That last part rarely happens. It's *really* bad when you have not just the two-part shop (main shop and a follow-up), but when you have three- and four-part shops. Those can get extremely frustrating and contentious if the MSC people aren't communicating among themselves.

I don't know why those surveys can't be made easier for everybody. One MSC I've done a multi-part shop for lets you submit the first part of the shop as if it were final, then puts it back in your log with a new due date so you can complete it without being harassed. Others just let you "save," but not submit--and those are the ones that cause nothing but trouble, in my experience.

@SueW70 wrote:

Yes there are often stupid questions and contradictory things in directions. I recently did a shop with a long list of COVID questions about masks, distancing signs,,, etc. These issues have not been an issue for over 6-12 months around here- yet the questions remain. God forbid you make a mistake and have your shop rejected yet careless shop forms and rules are OK from the companies.

COVID-19 remains a deadly pandemic. Just because some communities and governments are closing their eyes to it does not mean that companies need to do the same.

Edited 1 time(s). Last edit at 08/15/2022 03:39AM by Rousseau.

The stupidest question I have faced was a direction to ask the salesperson, "How will it stand up to the snow?" In a desert, in the summer, in a locale then under an excessive heat warning, during a historic drought.

Edited 1 time(s). Last edit at 08/17/2022 03:33AM by Rousseau.

@Rousseau wrote:

@SueW70 wrote:

Yes there are often stupid questions and contradictory things in directions. I recently did a shop with a long list of COVID questions about masks, distancing signs,,, etc. These issues have not been an issue for over 6-12 months around here- yet the questions remain. God forbid you make a mistake and have your shop rejected yet careless shop forms and rules are OK from the companies.

COVID-19 remains a deadly pandemic. Just because some communities and governments are closing their eyes to it does not mean that companies need to do the same.

Well said.

Some of us write good reports. Some write good instructions.