Had something similar recently with a ghost kitchen working out of an IHOP. Had a route in a city an hour away, and tacked on a few of these that were bonused on the upper end to end the day, late night. When I went to place the order, they weren't showing up, even though the IHOP was available, and I thought it might be because it was after 10PM or something. Told scheduler the situation, and he cancelled them. Next trip out to the city, picked one up planning to do it at 5PM. Same thing... said it was closed and would reopen at 6AM, but the posted hours were odd "Opens daily at 6AM", with no closing time. All 4 delivery apps wouldn't display the location, or would say it was closed, even though it was just 5PM. This made me think they weren't operating, since it was so early. Called the IHOP to try and see what was going on, but I wasn't sure the employee understood what I was talking about because of a language barrier.
Told the scheduler the details, and asked if I could maybe get a $5 courtesy payment for the hassle. He said if I could go back and document it with all 4 delivery apps, I would get paid, because the information is useful to the client. I thought cool, I'll swing by the area on the next route and make $20 for 5 minutes of screenshots. Well next time I went out there, expecting to spend 5 minutes and continue with my route... wouldn't you know it, the place showed up this time, with a big "Newly Added" banner, lol. So instead of the planned 5 minutes, I had to place an order, and of course it took an hour for it to be delivered, which had me running the rest of the night to stay on schedule, hah.