Last year I receive a mass email about a shop.. I read the guidelines that were in the email and I self assign the shop.
Before doing the shop (Which was a couple of days later) I looked over the report and I looked over the guidelines that were in the report.. There were a couple of things that were listed in the forum report/ guidelines that were NOT mentioned in the mass email.
I emailed the scheduler asking about this... They said they will look into it.. A couple of days later, they email me back saying that the report guidelines were correct..