@jazzzyjd wrote:
did you make the phone call and they stated the C store would be open?
@jazzyjd Do you make phone calls to every gas station you will do before going? If so, what is the percentage of stores that answer their phone compared to the total stores you call. If the store does not answer after calling a few times, do you decline the shop and return it to the MSC?
I've found that more than half of the places I call don't even answer the phone. I don't call every place either. I might call a remote place to make sure they are open or what time they open on a Sunday so that I can work it in if they have early hours. Instead of having an answering machine with their hours, some of them ring 4 times and then there is a beep where you leave a message and the rest just ring forever or up to the limit where there is an auto hang up.
I've visited some gas stations during peak daylight hours where the pumps are on, but the c-store is temporarily closed. If there is only one clerk, they need to close up if they have to use the restroom or worse clean them. You look into the c-store and you don't see an employee. Another time a gas station had to reboot the system so they closed the whole place down fore court and back court. They did this after a customer had finished pumping gas, but then he knocked on the door saying he needed a receipt. The clerk told the customer that he was out of luck unless he wanted to wait the 20 minutes before the system would be back up. There was another time that the pumps were on, but the c-store had a sign reading due to staffing issues they had closed early at 5 pm and would reopen the next day at 6 am. In this case, a phone call to confirm hours, had they answered, would not have helped.
@F and L TeleComm , like @MsJudi explained, escalate it to someone else.