1. Forums
  2. Mystery Shopping Discussion

krogers

July 02, 2024 07:50PM
Two FYIs for kroger shoppers.

1 - there's a nestle rebate of spend $40 get $20. I didn't see too much of interest but it could be interesting for a pickup shops.

2 - I am consistently being overcharged for CRV fees. We have a sparkling water addiction and I've noticed double or triple charges for CRV fees. If you happen to buy bottled or canned items, check and make sure you're not being overcharged.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

July 02, 2024 08:50PM
Nestle sells nothing I'm likely to purchase. I already have the tollhouse cookie recipe, and there are much better chocolate morsels to use. So that rebate is going to be lost on me, and AL doesn't have CRV fees, nor do we have any kind of recycling program. The cool thing, if you can afford to put in that kind of effort, our neighboring state does have CRV and an effective recycling program, so if you have a pickup truck I think there could be money to be made collecting aluminum here and recycling it over there.
Reply
July 02, 2024 09:16PM
Nestle owns many brands - here's a link to the rebate
[www.goodnes.com]
Reply
July 02, 2024 11:41PM
Thanks for that, there are probably some things that I can buy but I wouldn't buy $40 in one order anyways.
For the first time, my pickup order was completely missing an item. At least I get reimbursed for it even if it wasn't in the bag. The website says if you are missing an item you have to call. I didn't want to do that. It was not something I absolutely needed.

Edited 1 time(s). Last edit at 07/02/2024 11:42PM by melg.
Reply
July 02, 2024 11:55PM
@melg wrote:

Thanks for that, there are probably some things that I can buy but I wouldn't buy $40 in one order anyways.
For the first time, my pickup order was completely missing an item. At least I get reimbursed for it even if it wasn't in the bag. The website says if you are missing an item you have to call. I didn't want to do that. It was not something I absolutely needed.

Wow, you weren't able to request a refund? You could try the email them option under help. Although I'm not completely sure they'd respond.
Reply
July 03, 2024 01:29AM
I've had several delays and one cancellation. Most of the delays were due to a system failure. The cancelation was that the store had none of my items that I ordered.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Reply
July 03, 2024 01:48AM
Because it's the location closest to my house, I don't want to risk being flagged. I am not out of pocket, just out of sliced ham, lol...
Reply
July 03, 2024 02:15AM
@melg wrote:

Because it's the location closest to my house, I don't want to risk being flagged. I am not out of pocket, just out of sliced ham, lol...

That makes sense. I’ve wanted to tread lightly with my close ones too.
Reply
July 03, 2024 09:09PM
Today I was able to go in online and request a refund, one of the choices is "Item Not Received". I guess it will post back to my credit card.

Edited 1 time(s). Last edit at 07/03/2024 09:09PM by melg.
Reply
July 04, 2024 09:55PM
I completed my first Kroger job 18 yrs. ago today. Two days ago, though, I experienced a first.

My shop was, as are all, self-scan, but when I requested assistance from the attendant concerning an error, she was unable to correct the listing. She then asked me to follow her to her kiosk, where she adjusted my bill. The following day, my assignment was still "in process," so I checked the receipt and sure enough it did not have the CHEC letters; it was her name. I contacted scheduler Jenn Barrick, who confirmed the MSC was considering the job as full service and unacceptable. After she contacted them with my explanation, the work was accepted.

I have no idea what I could say. in the future, to prevent a worker from employing his/her station to correct an amount due. Attempting to stop anyone would not be an action a typical shopper would consider; in my case the amount was $6+. It has been my experience that sale items are occasionally not adjusted in their system.

Any thoughts?
Reply
July 04, 2024 11:50PM
@shopperbob wrote:

I completed my first Kroger job 18 yrs. ago today. Two days ago, though, I experienced a first.

My shop was, as are all, self-scan, but when I requested assistance from the attendant concerning an error, she was unable to correct the listing. She then asked me to follow her to her kiosk, where she adjusted my bill. The following day, my assignment was still "in process," so I checked the receipt and sure enough it did not have the CHEC letters; it was her name. I contacted scheduler Jenn Barrick, who confirmed the MSC was considering the job as full service and unacceptable. After she contacted them with my explanation, the work was accepted.

I have no idea what I could say. in the future, to prevent a worker from employing his/her station to correct an amount due. Attempting to stop anyone would not be an action a typical shopper would consider; in my case the amount was $6+. It has been my experience that sale items are occasionally not adjusted in their system.

Any thoughts?

Hey Bob, this has happened to me a couple of times in the past. While I was scanning my items, the screen went wonky or froze up. Both times the attendant took my items to their terminal, and sure enough the receipt showed as a full service, with the cashier’s name. I wrote a short note at the end of the form where it asks if there were any receipt issues and explained what happened. Both were immediately approved.

Edited 1 time(s). Last edit at 07/04/2024 11:52PM by hamptonroadsva.
Reply
July 05, 2024 03:03PM
Thanks to both Hamp and Okie.
Reply
July 10, 2024 04:42AM
chicago area kroger shoppers have something to keep an eye out for if the albertsons/kroger merger goes through.

[www.nbcchicago.com]

edit: you can check here for which stores will be changing/divested across the country:

[www.krogeralbertsons.com]

[assets.website-files.com]

Edited 2 time(s). Last edit at 07/10/2024 04:49AM by charleybuddy.
Reply
July 10, 2024 05:16AM
I wonder how many "food deserts" this will create...

If your path dictates you walk through hell, do it as though you own the place. -unknown
Reply
July 10, 2024 01:09PM
I regularly shop 3 of those locations for both pick up and in store...
Would suck to lose them, but there are so many it's not that big of a deal.

@charleybuddy wrote:

chicago area kroger shoppers have something to keep an eye out for if the albertsons/kroger merger goes through.

[www.nbcchicago.com]

edit: you can check here for which stores will be changing/divested across the country:

[www.krogeralbertsons.com]

[assets.website-files.com]


Edited 1 time(s). Last edit at 07/10/2024 01:09PM by viv0412.
Reply
July 10, 2024 01:10PM
None for the ones listed..... MANY grocery stores nearby.

@drdoggie00 wrote:

I wonder how many "food deserts" this will create...
Reply
July 10, 2024 02:35PM
Their costs will be lower. I don't expect their prices to be lower.
Reply
July 10, 2024 08:14PM
While scanning a shelf during a Kroger job today, an elderly lady engaged me in conversation. She inquired as to why I was not using my SmartPhone and then showed me her screen. As she scrolled, she pointed out at least six items that literally showed FREE. Have I been missing something? I related this to the self scan attendant, but she was not aware of these FREE items. I have been availing myself of the digital discount,

Please share, as I could be assisting a food bank.
Reply
July 10, 2024 08:39PM
@shopperbob wrote:

While scanning a shelf during a Kroger job today, an elderly lady engaged me in conversation. She inquired as to why I was not using my SmartPhone and then showed me her screen. As she scrolled, she pointed out at least six items that literally showed FREE. Have I been missing something? I related this to the self scan attendant, but she was not aware of these FREE items. I have been availing myself of the digital discount,

Please share, as I could be assisting a food bank.



Was this the Kroger app she was showing you? Or one of those cash back apps like Ibotta? I know I regularly get emails or notifications of a free item or two just about every week from Kroger, but I also occasionally get free items using the Ibotta app. Well with Ibotta, the item doesn't ring up as free, but the amount paid gets put into your account when you upload your receipt.
Reply
July 10, 2024 09:25PM
Thanks Hamp. I do not have any idea what was involved, but your explanation explains why the attendant was clueless concerning these FREE items. I will, though, continue to investigate this matter

As anyone who has read my posts knows, I am a fan of adages. The one that pops into my mind for this situation is "If it sounds too good to be true, it is usually is."
Reply
July 10, 2024 11:38PM
Kroger stores closing:

[assets.website-files.com]
Reply
July 11, 2024 12:48AM
@shopperbob wrote:

Kroger stores closing:

[assets.website-files.com]
Are they for sure closing, though? I took this to mean those locations were being sold to another company. Whether they close them or rebrand them remains to be seen, I guess...

If your path dictates you walk through hell, do it as though you own the place. -unknown
Reply
July 11, 2024 01:28AM
Sorry if I should have started a new topic, but this thread seems to have taken a life of its own....
Does anyone else get badgered by aggressive internet service salespeople while doing your in-store shops? Tips for avoiding them or getting them to back off quickly?
Reply
July 11, 2024 01:48AM
@jgardn02 wrote:

Sorry if I should have started a new topic, but this thread seems to have taken a life of its own....
Does anyone else get badgered by aggressive internet service salespeople while doing your in-store shops? Tips for avoiding them or getting them to back off quickly?
I've never had this happen. Do store personnel know they're there?

As soon as they start their spiel, cut them off and tell them you're just visiting the area and staying in a hotel. That should be the end of it. If they ask where you live, tell them Denmark.

If your path dictates you walk through hell, do it as though you own the place. -unknown
Reply
July 11, 2024 02:00AM
I'm sure they are authorized to be there. They often have a table set up. Some of them are very persistent. I bite my tongue to avoid raising attention to myself.
Reply
July 11, 2024 02:25AM
A firm "no thank you" as you keep walking would also work. It's your time; don't allow them to hijack it.

If your path dictates you walk through hell, do it as though you own the place. -unknown
Reply
July 11, 2024 03:29AM
@jgardn02 wrote:

Sorry if I should have started a new topic, but this thread seems to have taken a life of its own....
Does anyone else get badgered by aggressive internet service salespeople while doing your in-store shops? Tips for avoiding them or getting them to back off quickly?

I tell them I have starlink. Lol.
Reply
July 11, 2024 12:38PM
Okie, I was scanning with my eyes, looking for the unsalted mixed nuts I prefer.

Doggie, I agree with your comment of re-branding, as I think that is more probable.
Reply
Sorry, only registered users may post in this forum.

Click here to login