I agree. There seems to be a cadre of schedulers who combine professionalism with a personal touch. Makes it seem like you are not just a number.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230