Kudos to Jackie Jacoby at Kern Scheduling

I did an oil change shop for Kern recently where the instructions said that the reimbursement would cover a standard oil change. When I did the shop, it turns out that the reimbursement did not cover the basic oil change, even before the charge for the extra quart of oil that my vehicle required. After doing the shop, I contacted Jackie and told her. She said she could add an additional reimbursement to cover the cost.

When I got paid, the additional amount was not included. I again contacted Jackie and she said she would take care of it. The very next day the additional amount appeared in my PayPal account.

Now that's the way to take care of your shoppers. Thank you Jackie.

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