Alta360

My car broke down last week. I e-mailed all the schedulers/MSCs that I had shops scheduled for this week. I got replies ranging from "WHEN can you complete the shops?" to "We're at deadline, and have removed the shops from your shop log". Annie Farley at Alta, though, e-mailed that she was sorry I was having trouble, she has rescheduled my shops, and to let her know if I need them extended further out.

WTG, Annie, treating shoppers like real people!

Just hope my car gets fixed in time to get the shops done for her!

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Liked by: JASFLALMT, lowery23, Lauraphx, Lissymaree, Tron, dawnhu, MikiNV, Erohara, SoCalMama, Jill_L, Rhondabryant, laspgh, Luna126, LW, Marynannie, Izzy, AnnetteT

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More Discussions About Alta 360 Research (All Companies)

That’s great! I’ve had communication with a few schedulers from there as well and they are very helpful and friendly!

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Liked by: ceasesmith, laspgh

I work with this company. The agents are very understanding. I have health and car issues that have hampered me sometimes, but I get them re-scheduled with no problem.

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Liked by: ceasesmith, laspgh

regarding Alta 360 - YMMV...while they 'appear ' to be thoughtful at times..... they have also been known to delete shops previously awarded at a higher rate (after they asked for and accepted offers), when a lower offer comes in a few days after the fact....I had read about it on these forums but then it happened to me....kinda makes it hard to schedule oneself! Chalk that up under a MSC trying to make a few extra bucks.

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I dump companies and/or schedulers that treat shoppers like low-skilled "objects." I only work for good companies that are understanding that shoppers have lives as well. There is more than enough work to reward only the good companies with my time.

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Liked by: Jill_L, laspgh, Miss shopper