When it is your turn to order, take a moment to review the menu as though you are uncertain what to order. Throughout the ordering process, you must pause before the next step and allow opportunity the host to ask questions about your preferences, offer to guide you through the menu, explain items, and offer upgrades to your beverage and additional. Do not just place an order; let the host ask questions, guide you, and offer suggestions, upgrades, and food items. While reviewing the menu, ask the host a question about a beverage or food item, e.g., ingredients, how it is prepared, etc. You will order any coffee beverage. In locations that offer hot food items, you must order a hot item. In locations without a kitchen, you must order a pastry or other foods offered there.
For a full set of instructions and to become certified for this project, please click on the certification link located on the left side of your home page and select the Certification