Jeez louise, who was that? Clearly it's a company that I have already relegated to the "auto-trash."
Customer Service Analysis
AFAIK, the owner/scheduler is based in Hawaii herself. Perhaps she is more attuned to what the locals will do, such as going to watch the lava which is what one of the emails said. I often read about shoppers willing to brave blizzards, floods, hurricanes and tornadoes. Considering how slow lava flows, I would be more likely to try that one than a blizzard.