I often think about this when I am out mystery shopping. There are so many people who find customer service to be degrading and they seem to take pride in giving bad service. On a certain level, I understand this. These front line jobs are not the most valued and some managers like to lean on the people they ought to support. But it's too easy to think that this is just a problem in low value jobs.
The problem spreads out into general personality traits. A lot of customer service comes down to communication and respect (including self respect). So people who are kind of nasty service employees can carry this into more professional settings. They are also not good friends. Sometimes I feel worn down by casual insults and poor communication but I also think that this is how some people have learned to bond(?). Some people seem honestly confused that I don't like seeing them much.
I know that mystery shopping has affected my perspective. I also hope that my perspective adds value to the shops. It is easy to jump over the qualitative sections, especially when it's a long day. Everything can start to feel the same. I just don't want to fall into those same bad habits.