I ordered two First Aid kits. They sent 2 sets of two kits each. I contacted them and they not only returned the purchase price, but told me to keep the merchandise. I will donate two of the kits to a local shelter.
I buy lots of good brand names from them after having shopped around and found no better deals. Just today I ordered two art pieces for the apartment (viewed in person elsewhere and much better price at Amazon), a long handled grabber tool, a small hammer (my kitchen hammer went walk-about). Last week, two known-brand fire extinguishers, a hotel style folding luggage rack, a 5 cup coffee maker (known brand). All excellent quality. They beat Costco prices on Pantene hair products, high end bath scrubs, Swiffer products, breakfast cereals, dried shitake mushrooms, Glad trash bags, and more. Oh, and huge savings on LED bulbs and ceiling fixtures.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.