Have any other shoppers have no response when emailing their scheduler with Service Scouts?

My scheduler always gets back to me within a couple of hours, and I have A LOT of questions!

I did one shop for them. I was asked for additional information and in the first e-mail it said to read the question and answer it literally and completely. I sent back an e-mail because for most of the questions asked I felt I had and I wanted additional guidance so I could properly complete the assignment.

The response was the same text as the first e-mail in ALL CAPS. Still not sure how that was supposed to help.

Well the lack of communication continues...with Service Scouts.

See my message where they refused to pay me for a golf shop because I didn't purchase a bag of potato chips!

ginnylee Wrote:
-------------------------------------------------------
> See my message where they refused to pay me for a
> golf shop because I didn't purchase a bag of
> potato chips!


....which, being food, you were told to purchase.

Krissyg Wrote:
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> My scheduler always gets back to me within a
> couple of hours, and I have A LOT of questions!


I see ----- TRACY @ service scouts dot com ----- likes this post reply but does not post a reply to ASSIST shoppers. Therefore the OP post stands true to written word---->"Lack of Communication"

Wow, I just did a few major professional sports shops for them. The pay is free tickets and parking and worth over $600, for just one shop. The shops are not that intuitive.



Moderator note: I realize this is an old thread/post, but it has surfaced again. A client had been named above, and I replaced it with something more generic, but you'll still get what kind of shop it was.

mwert, will you please remove the client's name from your post? Thanks.

sojo917 Wrote:
-------------------------------------------------------
> Krissyg Wrote:
> --------------------------------------------------
> -----
> > My scheduler always gets back to me within a
> > couple of hours, and I have A LOT of questions!
>
>
> I see ----- TRACY @ service scouts dot com -----
> likes this post reply but does not post a reply to
> ASSIST shoppers. Therefore the OP post stands
> true to written word---->"Lack of Communication"


SoJo- I am not sure what you are referring to. I "Liked" a post...how was I supposed to respond and assist to that post? How is it a lack of communication?

As far as the OP who originally posted- I abstained from responding due to the nature of Norcalcop's post- and not being privvy to the entire story- it is not my place to respond or pass judgement. I know part of the story and was not involved in the issue or result of the issue. I notice that Norcalcop's posts do not state that I was not communicative. I believe he knows and understands why I did not respond.

To the person who stated that the notes were written in all capital letters for you to read and respond to the notations literally and factually- you failed to do so in your shop report. Also, I never have and never do write in all capital letters. Please, when you are providing the scenario for any interaction you have, be factual and provide both sides of the story. Do not embellish.

Rather than getting into a public debate on your reporting, I chose not to respond. As noted in the training, comments, and clarifications requested, your shop contained opinions not backed up by fact, therefore you were asked to provide the facts and answer the questions literally without reading into the questions.

Ginny- I don't know what to tell you, except that if you did not complete the requirements as written you cannot be reimbursed. It is stated in both the shop requirements as well as in the ICA. Have you discussed this with your coordinator?

Mwert, you are in violation of your ICA by posting the client name in your post. Please remove it.

As a coordinator for Service Scouts, I promptly respond to email, texts or phone calls. I communicate with complete and precise information. I work with the shoppers as much as I am able and still maintain my deadlines. This is a business, not a "side money- get something for free" deal.

There are no shops are rejected for "no reason." It does no one any good to reject a shop, as it causes more work for everyone. The goal is to have the shop as complete and accurate as possible prior to sending it to the client. If the shop is sent to the client and isn't as thorough as possible, it causes the project to lose it integrity, more work for all involved, or can cause the client to question the shopper. When a shopper's accuracy is questioned by the client, it puts the entire industry in jeopardy.

If anyone has questions or concerns about their shops, the requirements or the client requests, please feel free to contact me.


Tracy Keller
Service Scouts, Inc
Tracy@servicescouts.com

Tracy is great to work with and there was never a payment issue. I appreciate her phone training, prior to my first event shop, which was comprehensive. I did not know I needed to pull up different sections on the report and my score was dinged for incomplete, but it was totally my fault. Other shoppers must have been more intutive than moi. However, moving forward, I know how to manipulate the forms and can put in a full report. As to the subject line, there was never a lack of communication with Tracy. Hint...she is a lot of fun to talk to over the phone!