I stopped doing EPMS shops becaus they cannot remember one day to the next what they say or do, they contradict themselves and don't even know it. They send you equipment you don't need then when it is returned you have to spend your life and time chasing their monkey down the street because they say )we never got it". Theyae arroagant and my experiences with them were horrible.
I accepted a shop just a few blocks away. I informed them (EPMS) that there ws no one in the building to answer the door for the shop, and that all calls were forwarded to Dallas. So, a little later they put this caveat on the shop to not speak to the person if they are in Dallas. 1) How da hell do you know where they are unless you ask, and that could blow the mystery part of the shopper act. Then, they do not understand the fact that no one is in the building to answee the door. DUH! What part of your right hemisphere missing do they not get! Tere is no one there!!
God, they make me so damned mad I actually have to take alka seltzer. I'd really rather not deal with them due to the way they act, the way they read half an email and don't listen.
My experience with them left them in a deep dark hole in my mind.
Don
qpone Wrote:
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> I have done several dozen shops for EPMS in the
> past. Even though I got better at it, it still
> took a couple of hours to complete the reports. I
> always had an audio recorder in my pocket when I
> did these shops. It helped me to provide accurate
> information but also took me longer to complete
> the report.
>
> I stopped doing the jobs after two incidents: One
> EPMS reduced my pay by $5 because I gave the wrong
> source as to where I learned about the community.
> It was my error so they did what they felt what
> they needed to do. Not a big deal. I couldn't help
> but think, however, that they likely didn't go
> back to the client and confess the error and dock
> the fees they received by $5.
>
> Second instance was when they didn't accept my
> report at all because the community representative
> said I walked into the apartment and threw my arms
> up and said "This will not work." If it wasn't so
> frustrating it would have been laughable because
> that action is so far away from my personality. I
> would never do that.
>
> I asked EPMS about it and told them that was not
> something I would do. They basically took the word
> of the apartment rep (The client is alwase right,
> afterall) rather than mine. It was clear to me
> that the apartment community rep misperresented
> the truth.
>
> I decided if the company was not going to stand up
> for me and not pay me, they were not a company I
> wanted to work for.