In response from the JM Ridgway Co., Inc.
First I would like to offer A special Thank you to AlwaysAngie for posting to this as per my request.
I have had a break in my personal matters which is attending a funeral, and was able to register from my laptop while in travel, to allow me to respond to this myself now, as I thought I was not going to be able to until sometime tomorrow.
To all parties concerned: AlwaysAngie was correct in stating; "I don't think it addresses all your concerns". So the below is basically what I sent her and added to it allow for all concerned parties to know & understand the exact entire issue at hand.
None of this is intended to attack anyone's motives, it is simply 'the facts'.
Basically speaking the shopper is right, she can’t do the shop if she has an out of state ID, that does not have the scan-able strip 'which is needed as a part of the shop', that will allow the machine they have to verify the shopper is of age to make an alcohol purchase.
However; the shops were not given to another shopper just because, …. To better explain:
If the cashier can’t scan the ID to check for age, then the answer is 'no they did not scan it', thus the cashier is dinged unfairly, and they get no bonus for doing their job properly, and the major part of the shop is if the cashiers indeed scans the ID or not. If a shopper does not have the proper ID to be able to do the shop as the client needs it to be done, then they simply can’t do it.
If the client say’s “no ID scan strip on a shoppers ID, then the shopper can’t do the shop”, then we have no choice but to do as the client requires for their needed tests, it’s just that simple.
This issue regarding the shopper’s ID just started on 10/24, so the shopper is incorrect with there assumption of possibly not being paid, as the shopper WILL get paid for the shops they did up through the date of 10/24 when we started the new ruling, as per the clients needs.
Fact is trying to be up front about the entire issue, the following was posted in bold blue font, on the very top portion of the survey on 10/24/11:
EFFECTIVE 10/24/11: All shops performed in Arizona and California can ONLY be done by shoppers with valid ID’s or Drivers licenses from these two specific states. If you are scheduled a shop and have other than the ID or Driver License as explained, you must notify your scheduler immediately: {Shoppers with out of state ID’s or Drivers licenses, do not have the scanning strip on the back of the license, thus disallowing cashiers from scanning the out of state cards}. IF YOU PROCEED WITH THE SHOP USING OTHER THAN AS STATED YOUR SHOP WILL BE CONSIDERED AS NOT USABLE NOR PAYABLE.
Yet this same shopper who self assigned themselves, to the shops accepted 4 shops that were completed in the beginning of Nov, effectively failing to read the updated shopper instruction and not advising the scheduler that can no longer do the shops, due to the ID issue.
ON GOING: Prior to reading this discussion today, it was already determined 'over the weekend' that the shopper will get paid for the 4 Nov shops, AND ALL PRIOR SHOPS, even though there was a failure to alert the scheduler regarding the Nov shops, based on the shopper instruction which was posted on the survey on 10/24/11.
IN CLOSING:
1}. Based on the 10/24 instructional posting, I do not see any reason to counsel our scheduler for not clarifying to the shopper of something that was already clarified on the survey, and not followed.
2}. We have no problem allowing this shopper to continue doing these shops for us, once they get a State ID that allows for the test to be properly acted upon.
3}. JM Ridgway has been in business since 1924, and is the oldest continually active Mystery Shopping Company period. That is 87 years in continual business. If we treated our shoppers in such a way that would allow others to think we are bad news, we would have been closed down many years ago.
One more thing:
The clients machines does not work with any ID’s except CA & AZ, as these are currently the only two types of ID’s in the USA that offers what is called a ‘viage ID checking system’, that simply offers a cashier a simple 'OF AGE' approval or disapproval code.
If one has an ID from another state and would like to do these types of shops for us, we invite them to contact the motor vehicle dept., and have them update their state ID’s for their states to allow for such OF AGE checking system.
Sincerely;
Bob
J.M. Ridgway, Co., Inc.
Licensed Investigations Since 1924
Edited 3 time(s). Last edit at 11/07/2011 08:25PM by BR@JMR.