I did 2 good shops, Then made a mistake on the third . The product rep was not at store at time I was told to go. I waited around and asked the regular employees. Then I left. I emailed Kim to tell her and ask if I could do it another time. She was furious and said i should have done the shop with a regular employee. I looked back at the very long and involved instructions and saw that she was right. ihad miss read them. i apologized and she sent me a really nasty email back. Next time I checked for shops I could not get in system because she deleted me. Watch out for vindictive KIM. GEESH!

I haven't had problems with this company. I know you must feel bad to have lost future shops with this MSP, especially because you know it was because you made a mistake, but instead of being angry at a scheduler who correctly pointed out that you did not follow the shop instructions, I would take a lesson and read more carefully. Some companies bend over backward to help shoppers even when they do not do a shop correctly, others expect the shop to be done according to the specifications. Still others won't use you again after you goof. I'm not sure I understand your warning. The scheduler did nothing wrong. You messed up and she just doesn't plan to give you another chance. As independent contractors, there is no employment contract and no expectation of future employment. You do a job and you get paid. If you decide to discontinue working for a MSP, you do without explanation. If the MSP decides not to use you again, that is their right.

AustinMom Wrote:
-------------------------------------------------------
> I haven't had problems with this company. I know
> you must feel bad to have lost future shops with
> this MSP, especially because you know it was
> because you made a mistake, but instead of being
> angry at a scheduler who correctly pointed out
> that you did not follow the shop instructions, I
> would take a lesson and read more carefully. Some
> companies bend over backward to help shoppers even
> when they do not do a shop correctly, others
> expect the shop to be done according to the
> specifications. Still others won't use you again
> after you goof. I'm not sure I understand your
> warning. The scheduler did nothing wrong. You
> messed up and she just doesn't plan to give you
> another chance. As independent contractors, there
> is no employment contract and no expectation of
> future employment. You do a job and you get paid.
> If you decide to discontinue working for a MSP,
> you do without explanation. If the MSP decides
> not to use you again, that is their right.


I disagree if the scheduler was not helpful and sending you a nasty e=mail that is not cool. Come on let's stand up for ourselves if we are being treated badly. Sure the MCS is always right. I do not think so . Some posters are just looking to air their concerns. I support you.

I agree we should stand up for ourselves when we are treated badly but the OP is not standing up for herself. She did 2 shops and made a mistake on the third by not reading the instructions and got deactivated. In the shopper's place I would feel bad also. But the shopper went beyond that and labeled the scheduler "vindictive" for no longer wanting to work with her. Whether the scheduler is nasty or not, that is not the OP's complaint. The OP went back to log in and take more jobs and found herself deactivated. The deactivation rather than the nasty e-mail is her complaint. I think the OP's post is vindictive. Naming the company and complaining about being deactivated I wculd understand and offer support (which I did), but the OP went beyond that with an angry vindictive post giving the scheduler's full name on a public forum because she is angry that she was deactivated for making a mistake. I think the post is vindictive and not OK. If the scheduler is truly vindictive, perhaps she will see her name posted here and will recognize the OP. Then the scheduler could respond here on the public forum naming the shopper - first and last name - on this public forum. Having posted the scheduler's name, would the OP like to see HER name posted here on the internet? Would it be more or less vindictive if the scheduler posted the OP's name here for all to see? Although it is too bad she was deactivated, I think the OP is the vindictive one here.

We are a shopper board, and I support other shoppers, but not blindly. I try to keep it real, keeping an open mind and recognizing that a shopper post is not necessarily 100% right because we are shoppers. Sometimes the shopper is right, partly right or wrong. In this case I would say the shopper is angry and vindictively posting because she was deactivated for making a mistake on her third shop.

AustinMom, have to agree with what you wrote above. Putting the full name of a scheduler out there is not cool.

I get that the OP was emotional and extremely upset. BTDT too many times to count - and personally - sometimes I still haven't learned the lesson. I let my emotions take over. For all the OP knows, this scheduler may also work for OTHER companies - and now the "word" gets out about this post, and so this scheduler may notify the other companies - and now the OP gets deactivated from them.

Venting - perfectly okay - naming names, I think by now the OP has probably cooled off some, and regrets. Maybe if she emails Jacob, the full name of the scheduler could be removed?

*just my 25 cents worth (inflation)*

I'm in complete agreement with AustinMom.

When we are wrong in reading or missing something valid in our instructions, we have to accept it and not be "poor shopper". Things are usually in black or white (I said usually), and both sides make mistakes, it is the big person to admit it and learn, not bad mouth a scheduler due to our mistake. I am assuming you are a new shopper, learn from it, and move on. We are all de-activated now and then, or choose to not work with a specific scheduler. I will say there are some schedulers that go above and beyond to help a shopper, as in my recent job. Took 3 hours to get there in L.A. traffic, and I didn't make my 8:45AM deadline, the scheduler told me to try again, accepted my reasoning, I did it, and we laughed about it. Try and work with the schedulers, life is easier, and we are all human.

This thread would have been deleted at the first post in the sports message board I frequent. I am with AustinMom. In being able to freely exchange ideas and info, we have the responsibility to know IF that is exactly what we are doing.

We all make mistakes. But, I have seen some schedulers react the way the Op has mentioned. There are some really good schedulers and some really bad ones. I have dealt with schedulers that contradict themselves and have even kept the emails to prove it. They won't admit they are to human like the shoppers are. But. I would not have put the full name of the scheduler in the post.

Interesting stuff...

I will add my 2 cents here and say that I personally believe staying positive in everything we do, is the best way to handle any situation.
No one can ever get positive results, with a negative mind.

I have had crap happen too in my MS endeavor...However, to air it all out here on a public forum is not the most professional way of handling things.
If I got deactivated by a scheduler/MS company, I would evaluate the part I may have played and just move on.
Gossip never helps anyone...never.

Have a good night~

Edited 1 time(s). Last edit at 02/11/2012 03:09AM by mlmagic.

I don't know details about what transpired, and while I don't doubt the OP's bad experience, I have had many dealings with Kim, and have always found her to be very nice, communicative and helpful, in fact, much more so than a lot of other schedulers. Just a different perspective, and more proof that these relationships we develop are often not "one size fits all".

I disagree with those who think venting or complaints should not be posted here.

I work for the company and have never had a problem, BUT

if I did, that's what this forum is for - complaints, venting, and if the OP says she got a nasty email for her mistake, that's behavior over the line by the scheduler/editor or whoever.

We all make mistakes, if I do, I acknowledge it to the scheduler and expect a polite reply.

I even e mailed one that my report should be thrown out - and got a reply that it wasn't really that bad - the one where you had to match the photos of the phones to to boxes labeled on the survey. I would never do that particular survey again and knew I had really messed up. The point is I actually got a nice
email back from the scheduler.

Nasty emails from the MSC are out of line and OP has a right to complain about it
HERE

just saying

By the way,

what is Customer Perspectives pay schedule ? 30 days after month done or 45 days after month done?

And if I'm asking here it's because I searched and can't find it.

We are talking about Customer Perspectives and not Measure Customer Perspectives,
right ?

I answered that an hour ago and within 10 minutes of you posting it on the other thread. It was on the ICA. I've found it easiest to add payment terms and method to my spreadsheet when registering with a company. BTW, I'm not registered with them. It took about a minute to find it using Google.

klhofbauer Wrote:
-------------------------------------------------------
> AustinMom, have to agree with what you wrote
> above. Putting the full name of a scheduler out
> there is not cool.
>
> I get that the OP was emotional and extremely
> upset. BTDT too many times to count - and
> personally - sometimes I still haven't learned the
> lesson. I let my emotions take over. For all the
> OP knows, this scheduler may also work for OTHER
> companies - and now the "word" gets out about this
> post, and so this scheduler may notify the other
> companies - and now the OP gets deactivated from
> them.
>
> Venting - perfectly okay - naming names, I think
> by now the OP has probably cooled off some, and
> regrets. Maybe if she emails Jacob, the full name
> of the scheduler could be removed?
>
> *just my 25 cents worth (inflation)*

I strongly disagree.

One of the purposes of this board is to shame MSC's and Schedulers aqnd Editors into proper businesslike behavior.

That calls for naming names, both of the MSC and their employee if there is no
satisfaction after you have tried to work things out with them before naming them on these boards.

shoppinalong Wrote:
-------------------------------------------------------
> klhofbauer Wrote:
> --------------------------------------------------
> -----
> > AustinMom, have to agree with what you wrote
> > above. Putting the full name of a scheduler
> out
> > there is not cool.
> >
> > I get that the OP was emotional and extremely
> > upset. BTDT too many times to count - and
> > personally - sometimes I still haven't learned
> the
> > lesson. I let my emotions take over. For all
> the
> > OP knows, this scheduler may also work for
> OTHER
> > companies - and now the "word" gets out about
> this
> > post, and so this scheduler may notify the
> other
> > companies - and now the OP gets deactivated
> from
> > them.
> >
> > Venting - perfectly okay - naming names, I
> think
> > by now the OP has probably cooled off some, and
> > regrets. Maybe if she emails Jacob, the full
> name
> > of the scheduler could be removed?
> >
> > *just my 25 cents worth (inflation)*
>
> I strongly disagree.
>
> One of the purposes of this board is to shame
> MSC's and Schedulers aqnd Editors into proper
> businesslike behavior.
>
> That calls for naming names, both of the MSC and
> their employee if there is no
> satisfaction after you have tried to work things
> out with them before naming them on these boards.

But what if the "shame" turns out that the poster is wrong? Or that the poster's perception of "a nasty e-mail" is different from the perception of most of our forum members? Without seeing the e-mail, and without the scheduler being here to put in her 2 cents worth, how do we know whether or not an e-mail was "nasty?" Or, whether the poster is right or wrong, should the MSC be allowed to post also and post the name of the shopper? If the scheduler is truly vindictive and reads her name here, perhaps she will come back and post a copy of the e-mail and name the shopper by name and location, here on an open internet forum. How do we feel about that? Most shoppers prefer to be anonymous, but many MSC employees can and do go back to their database and identify the shopper. After identifying a MSC employee, a poster needs to be ready to be named herself.

LisaSTL Wrote:
-------------------------------------------------------
> I answered that an hour ago and within 10 minutes
> of you posting it on the other thread. It was on
> the ICA. I've found it easiest to add payment
> terms and method to my spreadsheet when
> registering with a company. BTW, I'm not
> registered with them. It took about a minute to
> find it using Google.

Lisa ,

grrrrr - you could at least give me the title of where I posted the question and you answered it - duh cause I have beeen searching and searching and who the heck remembers where the "other thread" is? couldn't find it.

googled and goodled and found ICA which says
" CP will pay you on behalf of the client in the month following completion of the project."

YES, but mid month, end of month following, beginning of month followingt ?

I think its mid month following - meaning 45 days. Does that sound about right?
And was there a scheduler there named Ziggy or something like that with a "Z" ?

I think I've been calling them Consumer Perspectives instead of Customer Perspectives and then there's MCP also.

AustinMom Wrote:
>
> But what if the "shame" turns out that the poster
> is wrong? Or that the poster's perception of "a
> nasty e-mail" is different from the perception of
> most of our forum members? Without seeing the
> e-mail, and without the scheduler being here to
> put in her 2 cents worth, how do we know whether
> or not an e-mail was "nasty?" Or, whether the
> poster is right or wrong, should the MSC be
> allowed to post also and post the name of the
> shopper? If the scheduler is truly vindictive and
> reads her name here, perhaps she will come back
> and post a copy of the e-mail and name the shopper
> by name and location, here on an open internet
> forum. How do we feel about that? Most shoppers
> prefer to be anonymous, but many MSC employees can
> and do go back to their database and identify the
> shopper. After identifying a MSC employee, a
> poster needs to be ready to be named herself

Austin,

I often wonder from your many posts what your connections to MSC's are.But I dont care whether there are or aren't.

Yes, I agree. Everything is perception. Some people are easily offended, like myself. Some have skins as thick as rhinos and wouldn't know when they are being
disrespected or disrespecting others in their posts.

I assume if the OP found she was wrong she would correct her post and offer a written online apology. I save every e-mail I send...years of sent emails. Although I don't think the OP has to prove anything to us, she might have the email she received and post it. But I doubt she will be back here, after the treatment she received.

I would also assume if the Scheduler who has been reading this thread felt she was being mischaracterized, she would state so, or if not, she would apologize to the OP on this thread that her email was misunderstood.

But its not up to any of us to call the OP vindictive or a liar.

There are three sides to every story to keep in mind. OP's side, Scheduler's side, and the truth of the matter. It's all in perception. And many of the posts on this thread by long time posters, I perceive as unnecessarily harsh.....

If the harsh posters' purpose is to chase potential members away, I have to say
they've been pretty successful - every time a new person appears here with a complaint, they are attacked "look at the OP , they only have 2 posts here" and so on. The last one was a man who had been a shopper for 8 years, who was assumed to be a newbie just because it was his first post over here. You all had a rousting good time attacking and insulting him. You haven't seen him back since have you ?

You and others are not doing Jacob and this wonderful Forum any favors by attacking people who complain by challenging the validity of their complaints. But you are doing big favors for all errant MSC's.

Many posters post about wonderful MSC's. How is it that they're not insulted and challenged to the same extent by you and others? Is it a matter of territorial ownership? "I was here first so I'll put you down and chase you off" ?

It's great that there are oldtimers posting when they help newbies. It's not so great when they attack and challenge any and every newbie complaint.

What??? If someone posts a lot then they are suspected of having an unusual connection with an MSC??? You post a lot too. Please everyone think be fore you type.
And do not be complaining about poeple talking bad about other posters and then do the same.

You were joking with me weren't you?

shoppinalong Wrote:
-------------------------------------------------------
> Lisa ,
>
> grrrrr - you could at least give me the title of
> where I posted the question and you answered it -
> duh cause I have beeen searching and searching and
> who the heck remembers where the "other thread"
> is? couldn't find it.

My previous comment for this thread was to completely agree with Austinmom; I'll now elaborate.

Although I entered this business 9+ yrs. ago, I've only completed 2723 shops; the reason being the money I require to work. That being stated, in my experience, the overwhelming number of schedulers/editors/MSC owners are "top shelf." This may be because, having been self-employed for 49 yrs., I approach business in a business manner; notice I did type MAY. Having lived in excess of 2/3rds century, I've learned that others seek the same treatment as does Bob: respect and courtesy. I can absolutely guarantee anyone the when they become irrationally personal in a business setting, they'll lose on each and every occasion. They'll speak, type and or think in a fashion that, upon cooling, they'll regret. So, the moral is to never react when hot, boiling and/or steaming; my redundancy was with forethought. We ALL have had many situations in life where we've been so thankful for having cooled down before acting. And, with an acknowledgment to Paul Harvey, that's the rest of my post.