Beyond Hello
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I had that happen with them once. The associate never left the group she was talking to. Twice she looked over towards me and said she would be with me in a minute. She was the only associate in the store. I waited over 30 minutes and left. They didn't pay me, but they offered the shop again if I wanted to redo it.
I had a similar situation with the other famous chain. In that case I did my best to force an interaction that just wasn't happening and it was almost not accepted. Once I was able to outline the efforts I took and what the associate was doing instead, the shop was accepted. I have actually found Beyond Hello's client to be just a little more willing to believe that their employees were not up to par. Truthfully though, they both tend to have really good associates most of the time.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Was there nothing in the instructions about approaching the associate if they don't initiate or re-approach? I know it's sometimes like pulling teeth, but if an interaction is required, sometimes you have to be a little pushy.
As for the company, I had an issue with one of their schedulers, but it was a different situation. Most of my experiences with the company and schedulers have been very good. Also, this is another one that's very receptive if you call. If you want more specific answers on why your shop was rejected, or even just to learn what you should have done differently, you might want to pick up the phone.
As for the company, I had an issue with one of their schedulers, but it was a different situation. Most of my experiences with the company and schedulers have been very good. Also, this is another one that's very receptive if you call. If you want more specific answers on why your shop was rejected, or even just to learn what you should have done differently, you might want to pick up the phone.
I just had an issue with an editor at Beyond Hello. I did make a mistake, I clicked on the wrong minutes number which I own up to. However, the editor asked me if I had been encouraged by the S.A. to purchase a second item. The question was whether I was shown a second item and made no mention of being asked to purchase a second item. I was marked off three points and told payment would be determined by whether the client accepted the report.. I had been getting mostly 10s and 9s for this company. Has anyone else had this happen to them where you're basically told you didn't answer something that wasn't asked?
Yes, well, something like that, but not for Beyond Hello. In cases like that, you need to contact the scheduler. Editors most certainly DO make mistakes, and don't always understand the shop as well as the shopper.
Thanks. I never would have thought to contact the scheduler.
You're welcome, and it's worth reaching out, regardless of the outcome. If the editor made a mistake, the scheduler can correct it and if all the mistakes were yours (ie; something you didn't catch in the guidelines, etc.), at least you'll know better for next time. Good luck!
nicelytwicely Wrote:
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> You're welcome, and it's worth reaching out,
> regardless of the outcome. If the editor made a
> mistake, the scheduler can correct it and if all
> the mistakes were yours (ie; something you didn't
> catch in the guidelines, etc.), at least you'll
> know better for next time. Good luck!
I truly agree with this. A scheduler encouraged me to do more MS when I was new. I try to have a good rapport with them. They do make your tasks easier and enjoyable.
-------------------------------------------------------
> You're welcome, and it's worth reaching out,
> regardless of the outcome. If the editor made a
> mistake, the scheduler can correct it and if all
> the mistakes were yours (ie; something you didn't
> catch in the guidelines, etc.), at least you'll
> know better for next time. Good luck!
I truly agree with this. A scheduler encouraged me to do more MS when I was new. I try to have a good rapport with them. They do make your tasks easier and enjoyable.
I'm sorry I can't offer any advice regarding your specific question. However, I can tell you that "payment would be determined by whether the client accepted
the report" is a standard with BH. Whenever I finished an assignment for them, I would get that message.
Since you've been getting mostly 9s and 10s with this company, I would just stop focusing on this one particular assignment that didn't go as expected.
avitoots Wrote:
-------------------------------------------------------
> I just had an issue with an editor at Beyond
> Hello. I did make a mistake, I clicked on the
> wrong minutes number which I own up to. However,
> the editor asked me if I had been encouraged by
> the S.A. to purchase a second item. The question
> was whether I was shown a second item and made no
> mention of being asked to purchase a second item.
> I was marked off three points and told payment
> would be determined by whether the client accepted
> the report.. I had been getting mostly 10s and 9s
> for this company. Has anyone else had this happen
> to them where you're basically told you didn't
> answer something that wasn't asked?
the report" is a standard with BH. Whenever I finished an assignment for them, I would get that message.
Since you've been getting mostly 9s and 10s with this company, I would just stop focusing on this one particular assignment that didn't go as expected.
avitoots Wrote:
-------------------------------------------------------
> I just had an issue with an editor at Beyond
> Hello. I did make a mistake, I clicked on the
> wrong minutes number which I own up to. However,
> the editor asked me if I had been encouraged by
> the S.A. to purchase a second item. The question
> was whether I was shown a second item and made no
> mention of being asked to purchase a second item.
> I was marked off three points and told payment
> would be determined by whether the client accepted
> the report.. I had been getting mostly 10s and 9s
> for this company. Has anyone else had this happen
> to them where you're basically told you didn't
> answer something that wasn't asked?
cirmi2000 -- First of all, this is the first time I've gotten the payment is determined by the acceptance of the report by the client by this MSC. Secondly, I asked the question because I sometimes come across editors who don't seem to know the assignment requirements and wondered whether others have encountered the same. There was no obsessive focusing on this issue at all and, the characterization is something you placed on the thread.
avitoots, let us know what happens when you reach out. If you don't hear back from email, you should call. Everyone I've ever spoken to is really nice.
Good luck!
Good luck!
nicelytwicely -- I wasn't going to make an issue of this with the scheduler because the score wasn't that awful. Haven't heard anything more about it from the company. Like I said above, I really was just wondering if other people have experienced editors who didn't seem to know what the shops required before editing the reports.
Beyond Hello is a great company. I've done their shops and have been paid quickly and had no problems. They have some really great sunglasses. You do have to try a few to see if they are to your liking. These folks are great with sunglasses!
It's your call as to whether or not to contact. Personally, if you decide to go that route, I don't see it as making an issue of the situation. If it were me, I'd be wondering about why the deduction occurred, it's not about getting a less than 10 score.
fedexmeup -- I've done several of the sunglass shops for them and have always gotten mostly 10s with a 9 thrown in.
Nicelytwicely -- I was downgraded because: 1) The editor had to contact me; 2) I had clicked on the wrong minute amount for my ending time; 3) I answered a question on the survey in a manner she didn't believe was sufficient. Of course, I answered the question as it was asked and the editor wanted a different answer (to explain something that wasn't a shop requirement). That is why I asked about the competency of the editors and, it would appear, that there may be an inconsistency in the quality of editors and I wanted to know if others had experienced anything similar. Quite honestly, the amount of money involved with these shops isn't enough to pursue the question of the rating.
Nicelytwicely -- I was downgraded because: 1) The editor had to contact me; 2) I had clicked on the wrong minute amount for my ending time; 3) I answered a question on the survey in a manner she didn't believe was sufficient. Of course, I answered the question as it was asked and the editor wanted a different answer (to explain something that wasn't a shop requirement). That is why I asked about the competency of the editors and, it would appear, that there may be an inconsistency in the quality of editors and I wanted to know if others had experienced anything similar. Quite honestly, the amount of money involved with these shops isn't enough to pursue the question of the rating.
avitoots Wrote:
-------------------------------------------------------
> fedexmeup -- I've done several of the sunglass
> shops for them and have always gotten mostly 10s
> with a 9 thrown in.
>
> Nicelytwicely -- I was downgraded because: 1) The
> editor had to contact me; 2) I had clicked on the
> wrong minute amount for my ending time; 3) I
> answered a question on the survey in a manner she
> didn't believe was sufficient. Of course, I
> answered the question as it was asked and the
> editor wanted a different answer (to explain
> something that wasn't a shop requirement). That
> is why I asked about the competency of the editors
> and, it would appear, that there may be an
> inconsistency in the quality of editors and I
> wanted to know if others had experienced anything
> similar. Quite honestly, the amount of money
> involved with these shops isn't enough to pursue
> the question of the rating.
Pulling down my shades and looking at you both...It is just a sunglass shop. You have to get into the mood, like you are at the beach or on the islands. (NOT IN A MALL.) That is probably why you are getting a 9. Just relax and try a few pair on and talk to the associate about how they feel. Feel the music, feel the store, feel the mood. If you go in like it's a McDonald's, you were fortumate to get a 9. Always do what the shop says. It asked for your mood and feelings.
-------------------------------------------------------
> fedexmeup -- I've done several of the sunglass
> shops for them and have always gotten mostly 10s
> with a 9 thrown in.
>
> Nicelytwicely -- I was downgraded because: 1) The
> editor had to contact me; 2) I had clicked on the
> wrong minute amount for my ending time; 3) I
> answered a question on the survey in a manner she
> didn't believe was sufficient. Of course, I
> answered the question as it was asked and the
> editor wanted a different answer (to explain
> something that wasn't a shop requirement). That
> is why I asked about the competency of the editors
> and, it would appear, that there may be an
> inconsistency in the quality of editors and I
> wanted to know if others had experienced anything
> similar. Quite honestly, the amount of money
> involved with these shops isn't enough to pursue
> the question of the rating.
Pulling down my shades and looking at you both...It is just a sunglass shop. You have to get into the mood, like you are at the beach or on the islands. (NOT IN A MALL.) That is probably why you are getting a 9. Just relax and try a few pair on and talk to the associate about how they feel. Feel the music, feel the store, feel the mood. If you go in like it's a McDonald's, you were fortumate to get a 9. Always do what the shop says. It asked for your mood and feelings.
fedex -- You have made waay too much out of my post. I am not concerned with the rating for this shop. I was wondering about the editors because I get strange comments and requests for clarification that have nothing to do with the shop requirements or the questions on the survey. The portion that was questioned was NOT the part about mood and feelings. So, your comments are based on incorrect assumptions. It is also apparent that you did not read my previous comments correctly since I stated that I have mainly received 10s in the past. I am also wondering if you are an editor since you have made a judgment call based on inaccurate assumptions. I have been trying to be vague about the specifics of this shop because, according to the MSC agreement, we are not supposed to discuss specifics of the shop and survey (which, by the way you have when you stated "It asked for your mood and feelings"
. Since I have been getting comments that are based on inaccurate assumptions, I am going to ask that this discussion be ended.
. Since I have been getting comments that are based on inaccurate assumptions, I am going to ask that this discussion be ended.
Back to the original question. I've had it happen with other companies, but never with Beyond Hello. Their editors are usually easy to work with so you may have had a new one that wasn't as familiar with the shop requirements as you are. Like you, I'm not there to feel the music, I'm there to evaluate the associates skills
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Lisa -- Glad someone got what I was saying. And, I agree that the focus is on the associate's performance.
It's all about the mood you feel when entering the store. Did you explain your mood? How the store made you feel? That is what the owner is wanting to know. They can fire and hire another employee. They are spending mega bucks on that property and want to know how you felt about their store.
fedex -- You have still not read or understood my response to your last post. The question posed by the editor WAS NOT ABOUT MY COMMENTS ABOUT THE MOOD AND/OR FEELING ABOUT THE STORE. Obviously, you want to discuss what you want to discuss and not what I post. So, please, do not post again on this thread.
Okay, now I know you're joking around.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
In the instructions...it says to forget about normal shops and tell us about the mood. Did you read that?
avitoots Wrote:
-------------------------------------------------------
> Nicelytwicely -- I was downgraded because: 1) The
> editor had to contact me; 2) I had clicked on the
> wrong minute amount for my ending time; 3) I
> answered a question on the survey in a manner she
> didn't believe was sufficient. Of course, I
> answered the question as it was asked and the
> editor wanted a different answer (to explain
> something that wasn't a shop requirement). That
> is why I asked about the competency of the editors
> and, it would appear, that there may be an
> inconsistency in the quality of editors and I
> wanted to know if others had experienced anything
> similar. Quite honestly, the amount of money
> involved with these shops isn't enough to pursue
> the question of the rating.
Like I said, for me it wouldn't be about the rating, just to understand one of the issues. (Any time an editor contacts you about something legitimate, you're going to be deducted.) Perhaps I missed something, but I thought your original post was about trying to sort out a discrepancy regarding a question you did not answer, but one which you also weren't asked. I'm not criticizing you at all, if you feel satisfied, that's great.
Edited to add: I'm completely confused now. I went back and re-read, and I'm not sure how we went from being in agreement to this. We're both talking about the same thing, regardless of the decision to seek clarification or not.
Edited 1 time(s). Last edit at 02/13/2012 05:23AM by nicelytwicely.
-------------------------------------------------------
> Nicelytwicely -- I was downgraded because: 1) The
> editor had to contact me; 2) I had clicked on the
> wrong minute amount for my ending time; 3) I
> answered a question on the survey in a manner she
> didn't believe was sufficient. Of course, I
> answered the question as it was asked and the
> editor wanted a different answer (to explain
> something that wasn't a shop requirement). That
> is why I asked about the competency of the editors
> and, it would appear, that there may be an
> inconsistency in the quality of editors and I
> wanted to know if others had experienced anything
> similar. Quite honestly, the amount of money
> involved with these shops isn't enough to pursue
> the question of the rating.
Like I said, for me it wouldn't be about the rating, just to understand one of the issues. (Any time an editor contacts you about something legitimate, you're going to be deducted.) Perhaps I missed something, but I thought your original post was about trying to sort out a discrepancy regarding a question you did not answer, but one which you also weren't asked. I'm not criticizing you at all, if you feel satisfied, that's great.
Edited to add: I'm completely confused now. I went back and re-read, and I'm not sure how we went from being in agreement to this. We're both talking about the same thing, regardless of the decision to seek clarification or not.
Edited 1 time(s). Last edit at 02/13/2012 05:23AM by nicelytwicely.
We're supposed to read instructions?
fedexmeupscotty Wrote:
-------------------------------------------------------
> In the instructions...it says to forget about
> normal shops and tell us about the mood. Did you
> read that?
fedexmeupscotty Wrote:
-------------------------------------------------------
> In the instructions...it says to forget about
> normal shops and tell us about the mood. Did you
> read that?
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I read instructions for shops. Never read them to put stuff together!
What are instructions? I do my own thing.
Glad to hear that. I was beginning to think I had it all wrong
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
fedex -- I did read the part about forgeting about the previous shops. However, when I write the report, I write it based on the questions asked, not the instructions or guidelines. And, I did answer the questions about the mood and how the experience made me feel. Those weren't the questions that were challenged. I wasn't trying to sort out anything about a question I didn't answer. I was trying to figure out why the editor asked me about something that the question didn't ask. When an editor asks me about a specific question and asks to clarify something that wasn't asked, I wonder why they're claiming I missed something. Not sure how your miss providing information that isn't asked for.
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