So I needed to vent.
Like many Americans, I went away for the holiday weekend. Sometime on Thursday, I received an email from one of their editors stating that they needed to clarify something and to have it submitted by midnight that day.
Well, the shop was over a week old, long gone from my mind.
Come Friday, I receive a "final warning" email at around 9am, less than 24 hours from when they contacted me.
Not that it would matter anyways, because I hadn't completed any shops for any MSC the week leading up to my trip because I didn't want to have to worry about them. I had no intentions of even checking my email while I was having my drink out of a coconut or pineapple on the beaches of Hawaii.
So Tuesday, I receive a call from a very irrate sounding editor telling me that if I didn't log in ASAP and fix my corrections, that I was going to be removed from the company. Mind you I didn't even listen to this message until 10pm and there were no computers at the condo I was staying at.
Once we land back on the mainland the next morning, I return her call and quickly tell her "hi. this anonymous girl. I got your message but I haven't been online since last Wednesday. I can clarify my report in the next three hours once I get home."
Wel, she RUDELY tells me "you know what. I was about 5 minutes away from deactivating you. This is just not acceptable. We have been trying to contact you since last week. You are very lucky that you called me and that I have to step out anyways and can't get to the report. if I didn't have to step out, I would deactivate you now."
Shocked, all I could say were two things. One, I could have cursed her out for her NASTY attitude in regards to a shop that I'd turned in over a week before she decided to edit it and a shop that was turned in about 4 hours after completing it."
Instead I said "I understand. You will have my report soon"
I was blown away by what happened next. She said "yeah. If I don't have it by noon forget about it because I'm deactivating you"
I attempted to say.."ok have a good rest of the morning" but couldn't because she got off the phone right after her statement.
This really bothered me, especially because the mistake was very minor. I put "AM" instead of "pm" on the shop form, but put "PM" in the body of the report. I also mentioned that it was dark outside and that the outside lighting was on and in working condition.
Was her nasty attitude really necessary? Why couldn't she fix her timing on her end?
How long after submitting a report must we wait for an MSC to reply to us in order for us to move on from that shop? 7+ days seems like an outrageous amount of time for an editor to assume that we are still waiting for them to give us feedback. All my other MSC's give feedback 3 days max, which is why I did not shop the week leading up to my trip, as I wanted to avoid this.