Compliance Solutions vs. Franchise Compliance

I received this email as I'm sure many of you did and it is from Christina Palmer with Compliance Solutions. I've never done any work for them. Can anyone vouch for this company.
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Hi Shoppers!

Thank you for all your hard work! It’s because of you that Compliance Solutions (CSW) is an awesome company. It’s been brought to our attention that shoppers are getting CSW confused with Franchise Compliance (FCI). We are not associated with Franchise Compliance (FCI) in no way, shape, or form!

We have been in business for years and are growing and bringing on clients all the time. In fact we have just brought on a national carpet cleaning franchise.

Please be assured that we pay all of our shoppers within 30-40 days after a shop has been completed.

We look forward to working with you on all of our shops. If you have any questions/concerns, don’t hesitate to contact us. Thank you! -Christina

Christina Palmer
President/CEO
Compliance Solutions Worldwide
OFFICE:435.232.3888
MOBILE: 435.770.2997
www.compliancesolutionsworldwide.com

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I have not heard of them nor have I registered with them but they are LOCATED in UTAH. Small state.

Probably with all that desert like conditions there is a lot of sand to be swept up. other than that----->Positive shoppers pleasde come forth. :-)
Utah is not such a small state. While it has been a couple of years I have done several jobs for them. Antonio from CTCSS scheduled for them. The jobs were okay and I was paid on time.

I have never believed they were related to FC. If you go by similarities in name or companies being in the same state then any number of companies could be interconnected. It is heartening to know they are scheduled to attend most if not all of the mystery shoppers conferences. I find it unlikely that a company would not pay and then visit the lion's densmiling smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
They may not be affiliate but the simularities are down right eerie. I can see why a letter was generated.
Yeah, me too. I think that is a perfectly reasonable letter just articulating their concerns.
Even if they're not the same company, they're all aware of the issues with Franchise Compliance.

Shoppers have made a lot of noise about not being paid. The carpet cleaning company and Compliance Solutions are well aware of the problems. Many people have called the carpet cleaning company directly & complaints have fallen on deaf ears.

If Compliance Solutions wants to impress on shoppers that they're a different company, throw the jilted shoppers some goodwill by helping us track down our money. Since they operate a business in the same state, they have several advantages for tracking that many of us do not.

Can you imagine the goodwill CS would generate if they applied pressure to FC from within the state?
What can CS do? Put pressure on another company? Business doesn't work that way. The only one who could put pressure on FC is the client and they are showing no concern about any contract FC has with one of their vendors. Honestly, there is not much reason to expect they would. The client has their own contract and in all likelihood have paid FC for the shops. The client has no legal obligation to pay twice. Ethics are another story. None of us know how long the terms were for their contract with FC and they are placing shops with another provider now. The problem is they have not placed all of their shops from what I can see on each website. On the other hand, we have often seen this kind of overlap when a client changes to a new MSC.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I agree that they have no legal obligation.

But since the carpet cleaning company has shown no empathy for shoppers, no consideration should be given to the carpet cleaning company or any other business that chooses to do business with them. That includes Compliance Solutions.

I, for one, refuse to shop for either company. By ignoring shoppers, neither of these companies deserves my respect.
Joytron Wrote:
-------------------------------------------------------
> I agree that they have no legal obligation.
>
> But since the carpet cleaning company has shown no
> empathy for shoppers, no consideration should be
> given to the carpet cleaning company or any other
> business that chooses to do business with them.
> That includes Compliance Solutions.
>
> I, for one, refuse to shop for either company. By
> ignoring shoppers, neither of these companies
> deserves my respect.


Wow, don't you think it is a bit harsh to lump one company in with another for not doing anything about the other company's faults? Is it just because the two companies are in the same state, or have a similar name?

I also got the email highlighted at the top of this thread and can understand how Compliance Solutions would be concerned.

As for vouching for them, I have not performed any shops for them. My notes tell me I have been signed up for them for almost three years and assignments are made by emails only. I can state for certain they are not Franchise Compliance.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut
My point is that the carpet cleaning company has known about the problem for quite a while and chose to do nothing about it. They continued working with FC long after they knew about the problem and yet shopper complaints fell on deaf ears.

The carpet cleaning company, while not legally obligated to do anything, had a moral responsibility to try and help get the payments to where they belonged. Still, they chose to do nothing.

Even though FC is the real culprit, the carpet cleaning company is not someone I want to do business with either because of their lack of concern for the way FC was doing business.

In a business environment, when you choose to do business with immoral organizations (i.e. an organization that knows something is wrong, but remains complacent), you are subjecting your own company and your associates to future heartburn.

As independent contractors, CS knows that the same shoppers that shopped for FC are shopping for them. The same shoppers that have been burned are being asked to perform the same shops again. As a business owner, wouldn't you pro-actively seek to clarify that you're a different company...especially if you're located in the same geographical area as the company that defaulted? And yet, Compliance Solutions waited until questions poured in to address the concerns.

They chose to work with the unsavory carpet cleaning company knowing full well of the problems. By association, I have serious questions about the integrity of Compliance Solutions.
Please clarify a few things for me. I just received an email with bonus from FC for the carpet cleaning shop. Are they still doing it? Is Compliance Solutions doing the carpet cleaning now, or is there just confusion with the name? I haven't done one of these, and don't plan on doing one, but I thought from reading this thread that FC had lost the contract. So, if they are still doing them, no one is doing anything about the nonpayment issues? What a mess!!

Edited 'cause I just answered my own question. I checked both sites and both offer shops for the same franchise. HMMMMM...does not smell good to me, whether they are connected or not, seems like quite a coincidence. I have completed exactly one shop for each company and was paid within a reasonable time for both. With that being said, I will steer clear of both companies, as tempting as it is to have my carpets cleaned, I have my own steam cleaner and that will have to do for now.

*****************************************************************************
A flower does not think of competing with the flower next to it. It just blooms.

Zen Shin Talks


Edited 1 time(s). Last edit at 06/18/2012 02:55PM by MsJudi.
Does anyone know how Compliance Solutions pays people? I did a shop for them quite a while back and if they pay by check, I am hoping it didn't get lost in the mail. Thanks for your help.
Run very fast from this company. I am speaking about Franchise Compliance. I have been working on getting paid for a $200 shop that was graded and completed since April. In speaking with the client, Chem Dry, they are advocating for the many shoppers who have not been paid. They have dropped using them as of this month. He has a list of shoppers that could ultimately join legal forces. I have been doing shops for 10 years with over 60 companies and this is the first time I have been "taken".

sue hulme

Edited 1 time(s). Last edit at 07/17/2012 09:25PM by konopelski.
At one time these two companies were affiliated in 2007. There is a thread on the v site from the president of Compliance Solutions which says they are affiliated and then a couple of posts down says they are no longer affiliated in 2009. Shoppers noted they had the same shopper id for both companies.

The person who sent out the email at the top of this thread is the same person who posted on the v site.

Draw your own conclusions.

Edited 1 time(s). Last edit at 07/18/2012 06:19PM by frodosdojo.
I had never noticed that before. I went to the V site & searched for Compliance Solutions & it came up.

I stand by my assertions earlier that CS, while not legally obligated to do anything, is dirty because of their association.

I already know that my opinion isn't popular as evidenced by the "likes" of posts that differ from mine. But, I still have no plans of shopping for CS.

frodosdojo Wrote:
-------------------------------------------------------
> At one time these two companies were affiliated in
> 2007. There is a thread on the v site from the
> president of Compliance Solutions which says they
> are affiliated and then a couple of posts down
> says they are no longer affiliated in 2009.
> Shoppers noted they had the same shopper id for
> both companies.
>
> The person who sent out the email at the top of
> this thread is the same person who posted on the v
> site.
>
> Draw your own conclusions.
I believe your instincts were/are spot on. I believe both companies are directly connected. The fact that the president denies there ever was a connection in spite of her post looks really bad.



Joytron Wrote:
-------------------------------------------------------
> I had never noticed that before. I went to the V
> site & searched for Compliance Solutions & it came
> up.
>
> I stand by my assertions earlier that CS, while
> not legally obligated to do anything, is dirty
> because of their association.
>
> I already know that my opinion isn't popular as
> evidenced by the "likes" of posts that differ from
> mine. But, I still have no plans of shopping for
> CS.
>
> frodosdojo Wrote:
> --------------------------------------------------
> -----
> > At one time these two companies were affiliated
> in
> > 2007. There is a thread on the v site from the
> > president of Compliance Solutions which says
> they
> > are affiliated and then a couple of posts down
> > says they are no longer affiliated in 2009.
> > Shoppers noted they had the same shopper id for
> > both companies.
> >
> > The person who sent out the email at the top of
> > this thread is the same person who posted on the
> v
> > site.
> >
> > Draw your own conclusions.
*Chuckles*

The grammar fiend that lives in my head points to the double negative in the second sentence I've quoted from plmccut's paste of Christina Palmer's email.

"It’s been brought to our attention that shoppers are getting CSW confused with Franchise Compliance (FCI). We are not associated with Franchise Compliance (FCI) in no way, shape, or form!"

Technically, this is an admission of association, isn't it?
I did not catch that, but if you re-word it:

In no way, shape, or form are we not associated with Franchise Compliance (FCI).

lol...we still know what they were trying to say, but that is funny. :-)

Edited 2 time(s). Last edit at 11/21/2012 05:40PM by spaztck.
I just got an email from them (CSW) about a carpet cleaning shop in my area. Whether or not they are a forthright and honest company has no bearing on the reason why I won't accept the shop. I won't do anything associated with Harris Research/Chem Dry ever again. I had emailed Harris Research upper management employees repeatedly about not getting paid about Franchise Compliance and initially they stated that they were attempting to assist shoppers and that they were trying to find Adam Valdez. After I emailed inquiring how they were going to help shoppers get paid, they (Ed Quinlan and Kelly Jensen of Harris) quit responding. That was about 6 months ago. I am owed $218.33 reimbursement from Franchise Compliance for a carpet cleaning shop I did last January. Chem Dry/Harris Research knew that Franchise Compliance wasn't paying shoppers and still continued to accept reports from them for quite some time (up until about July, I think), even though they were getting emails and phone calls from shoppers about not being paid for shops completed. That is just downright unethical. A big company like Harris could find a way to make sure that the shoppers got paid. That amount of money is a car payment, part of someone's mortgage payment, a week's worth of groceries, or clothes for someone's child. I will never do a shop associated with Chem Dry, and I certainly will never use any of the franchisee's services offered in my area. That just left a really bitter, bad taste in my mouth. Also, I know that it is generally unacceptable for us shoppers to name companies in this forum, but as far as I am concerned, Chem Dry/Harris Research lost that respect and privilege for the bad way they handled (or didn't bother handling) the whole situation.

Joytron Wrote:
-------------------------------------------------------
> Even if they're not the same company, they're all
> aware of the issues with Franchise Compliance.
>
> Shoppers have made a lot of noise about not being
> paid. The carpet cleaning company and Compliance
> Solutions are well aware of the problems. Many
> people have called the carpet cleaning company
> directly & complaints have fallen on deaf ears.
>
> If Compliance Solutions wants to impress on
> shoppers that they're a different company, throw
> the jilted shoppers some goodwill by helping us
> track down our money. Since they operate a
> business in the same state, they have several
> advantages for tracking that many of us do not.
>
> Can you imagine the goodwill CS would generate if
> they applied pressure to FC from within the state?
JASFLALMT Wrote:
-------------------------------------------------------
> I just got an email from them (CSW) about a carpet
> cleaning shop in my area. Whether or not they are
> a forthright and honest company has no bearing on
> the reason why I won't accept the shop. I won't
> do anything associated with *client* ever again. I had emailed *client*
> upper management employees repeatedly about not
> getting paid about Franchise Compliance and
> initially they stated that they were attempting to
> assist shoppers and that they were trying to find
> Adam Valdez. After I emailed inquiring how they
> were going to help shoppers get paid, they *client staff* quit
> responding. That was about 6 months ago. I am
> owed $218.33 reimbursement from Franchise
> Compliance for a carpet cleaning shop I did last
> January. *Client* knew that
> Franchise Compliance wasn't paying shoppers and
> still continued to accept reports from them for
> quite some time (up until about July, I think),
> even though they were getting emails and phone
> calls from shoppers about not being paid for shops
> completed. That is just downright unethical. A
> big company like *client* could find a way to make
> sure that the shoppers got paid. That amount of
> money is a car payment, part of someone's mortgage
> payment, a week's worth of groceries, or clothes
> for someone's child. I will never do a shop
> associated with*client*, and I certainly will
> never use any of the franchisee's services offered
> in my area. That just left a really bitter, bad
> taste in my mouth. Also, I know that it is
> generally unacceptable for us shoppers to name
> companies in this forum, but as far as I am
> concerned, *client* lost that
> respect and privilege for the bad way they handled
> (or didn't bother handling) the whole situation.
>
> Joytron Wrote:
> --------------------------------------------------
> -----
> > Even if they're not the same company, they're
> all
> > aware of the issues with Franchise Compliance.
> >
> > Shoppers have made a lot of noise about not
> being
> > paid. The carpet cleaning company and
> Compliance
> > Solutions are well aware of the problems. Many
> > people have called the carpet cleaning company
> > directly & complaints have fallen on deaf ears.
> >
> > If Compliance Solutions wants to impress on
> > shoppers that they're a different company,
> throw
> > the jilted shoppers some goodwill by helping us
> > track down our money. Since they operate a
> > business in the same state, they have several
> > advantages for tracking that many of us do not.
> >
> > Can you imagine the goodwill CS would generate
> if
> > they applied pressure to FC from within the
> state?

Thats terrible.. Did anyone ever find Adam? What about that new credit business he is running?
Hi everyone with ICA violations naming the client/parent company. Could you please be kind enough to edit your posts and remove the violations. I know everyone knows who Franchise Compliance is and the big carpet cleaning company, but now they are someone else's client and that isn't fair to violate their ICAs. Franchise Compliance is no longer a named MSC in business. However, naming the client for Compliance Solutions violates your ICA and it violates the rules of the forum.

If we want to play on the playground we have to follow the rules. smiling smiley
frodosdojo Wrote:
-------------------------------------------------------
> At one time these two companies were affiliated in
> 2007. There is a thread on the v site from the
> president of Compliance Solutions which says they
> are affiliated and then a couple of posts down
> says they are no longer affiliated in 2009.
> Shoppers noted they had the same shopper id for
> both companies.
>
> The person who sent out the email at the top of
> this thread is the same person who posted on the v
> site.
>
> Draw your own conclusions.

Do you have a link to the page of the thread where the president of CS admitted the two companies were affiliated? I think you may have misread her posts. I found one thread but both posts (in 2007 and 2009) claimed the two companies were NOT affiliated:

[forum.volition.com]

I have never worked for either company. After reading this thread, I found the following blog on FC though:

[franchisecompliance.blogspot.com]
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