BigEdBSA Wrote:
-------------------------------------------------------
> I have done over 100 shops for these folks. At
> one point they were one of my favorite MYC to work
> for but they have had such a change over in
> schedulers and they have a manager there who every
> so often wakes up on the wrong side of the bed,
> has a bad day, and just blanket deleats hundreds
> of agents.
>
> There are a couple of restaurant shops I would
> sometimes pick up as many as a dozen locations, I
> may get 11 done and be a day late with the last.
> I would write to their scheduling dept. to ask for
> an extra day but this manager would see the past
> due and delete my account (along with many others)
> without even reading e-mails, or having one of
> their people call to see what was wrong.
>
> On Sunday I did FIVE shops for them, I often do
> shops for them in out of the way places they often
> go begging for help on but these are the last
> shops I plan to ever do for this MYC. All five of
> these shops were reported within 12 hours of
> completion.
>
> I get an e-mail asking me to cover an early
> morning Breakfast shop for Franklin TN (which is
> 218 miles from me as opposed to Franklin NC which
> is 16 miles) and when I pointed this out I get
> this hateful letter back from one of their new
> schedulers.
>
> I miss the professionalism of Jeff Poff who was
> great to work with. Until they clean house I want
> nothing more to do with these people as I told
> them yesterday to take me off their list. You
> don't treat people who are doing five shops a day
> for you the way they treated me when it was their
> own geography challenged scheduler (maybe this is
> where Miss South Carolina from 2007 ended up) who
> was sending out spam e-mails asking me to travel
> to places over 200 miles away for a $7 payout and
> then sending me hate mail when I pointed out that
> I cover Franklin NC not Franklin TN.
>
> Big Ed
> Mystery shopping in the Great Smokey & Blue Ridge
> Mountain ranges of Southern Appalachia (GA, NC,
> SC, & TN)
I agree with you 100%.... I met that scheduler today, and she was "charming" as she pointed out that it was the shopper's fault... certainly nothing that Strategic Reflections could have mismanaged in the communication process.
After today, I can't recommend this company any longer. As you say... At one point, they were a favorite MSC... not now, they apparently have no clue any more.... because, I guess, shoppers are a dime a dozen in remote areas