I like ACL as well. In fact, I enjoy most companies. However, "X" issued me a "citation" this year, due to a shop being canceled. My mother in law, my sons grandmother, passed away at age 62. Both my sons were devastated, as was I. I emailed the scheduler, explained what was going on and it did not matter. I did cancel the shop, but in my opinion, I did not "blow it off", but rather explained what was going on.
All the other MSC's I had to either cancel or postpone shops were caring and sent sympathetic emails. Not "X'. It was nice to see that citation on my account, after attending a wake, funeral and mercy meal. NOT.
sandyf Wrote:
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> I love ACL...I was ill yesterday and contacted the
> scheduler about a shop I had that night at a high
> end restaurant. Not only did she move the shop
> date for me but she actually followed up later on
> that evening with an email concerned about how I
> was feeling. And then this morning I got an email
> from one of the schedulers asking how I was today
> and wanting to know if I needed to reschedule
> again if I was not top shape yet.
> Now compared to all the scheduler stories I have
> heard expecting people to go out in a blizzard, or
> finish the shop when their loved one just was
> hospitalized or died, or on their way out of town
> as they are being evacuated these people are the
> cream of the crop. Above the cream of the crop
> even. After you get some experience under your
> belt, some great grades and feel you are ready for
> high end, I definitely recommend this company.