This company was SO incompetent anyway, that I think I will just take this as a good hint to bid them goodbye.
Their communication was horrible. I would email them for help on a project, following instructions to do so, but their replies revealed that they never actually read my question. This happened multiple times, and one time I even went round and ROUND with the same person trying to get her to read English, to no avail.
So, I think I'll just give up on them. It's a shame too because the projects paid well and were easy, it was just the support and instructions that were horrible.