I had problems entering one shop for two days in a row (4 attempts). I email technical support and asked them to let the scheduler know, two days later, the scheduler emailed me that she needed the job number - tech had it but didn"t give it to her. what is even crazier, I had also emailed the scheduler directly and she had already responded the next day on it. When I emailed her, I included a copy of the form filled out, hoping she would input it for me. She did not input it, apologized stating they were working on the site and extended the due date for 3 more days. I entered the report again that day and it went through.
I will have to say that there site has inproved as you can now make a copy of the form before you submit it (beofore when I tried that it would print blank of one page only) and therefore, do not loose the information you have already entered. For now, I intend to do that with every shop submitted to them.
I really give them credit for trying to improve their system which I have been complaining to them about it for over two years and nothing had been done until now. I just wish they would put in a spell checker.