Just one bad apple at BestMark

My earlier email, using the scheduler's name, was not posted, so i'll just say he schedules a lot of BestMark's restaurant shops in California. This guy is the only person who's ever flat-out ripped me off, in all my years of mystery shopping, and the fact that no one else in the company was willing to discuss the matter with me puts it low on my list of preferences. Here's what happened:
I went to a restaurant and completed the shop correctly. I was required to bring a guest with me and did so. When i got home, i discovered the server had mistakenly marked the receipt's "Guests" line with a 1 instead of a 2, even though she'd chatted with both of us. I filled out the report correctly, pointing out the server's mistake and the fact that any reviewer could see from the amount of food listed on the receipt that there had to have been two people eating. The scheduler disallowed the shop, and no one else at BestMark was willing to correspond with me about it. So i, living on about $900/month on the California coast, lost not only the payment but the cost of both meals. I've never done another
shop for that scheduler, and i think he's finally gotten the idea, because i've stopped getting offers from him.

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I know the hard way that theres a woman or two in that company you better hope you never have to deal with either! This company is a bad company to risk $100 with.

I would bet I know "one" of those women....hence the reason I quit working for them a while ago.....

Don't give up! This is ridiculous, because the server did not enter the correct number of guests.

I would go a step up at BestMark and find out who the project manager is. Try a Google search with "client name" and "@bestmark.com" to see if you can sleuth it out.

Maybe someone here can help you find out the project manager, without disclosing the client and violating your ICA, of course.

I do quite a bit of work for Bestmark and they can be really unforgiving at times. So sorry to hear of what happened to you. I think the trick with working for Bestmark is to never do any work that has quite a bit of out-of-pocket money involved.

The worst part of this is that if the server knows this will happen, and thinks someone might be a shopper, they could readily screw that shopper by doing just that, or making some other minor error, to "punish" the shopper for shopping them.

It's really unconscionable for a shop to be rejected because of a server error. I thought our job was to find out if the people are doing their jobs RIGHT.

Someone who wasn't shopping them, but just having a reimbursable business dinner with a client, could have his expense report rejected for a mistake like that.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

If it is a mistake that we can readily ask be corrected that is one thing. For the life of me I cannot fathom a reason to correct the listed number of guests in the party. The excuse could be used the receipt has to be correct for an expense report or taxes, but come on, that really is a stretch.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

And, I hesitate to add this, but...

Don't do $100 reimbursement shops when your income is $900/month.

There are TONS of shops to do that do not entail tying up 12 percent of your monthly net income. Banks, audits, you know all this.

My college student daughter makes about $900/month, and she occasionally wants to do those high-dollar restaurant shops. I always remind her about the consequences of a rejected report - and Mommy isn't going to cover her losses.

They have more than one bad apple. Hey are famous for changing reports to glowing positives.

CANADAMOMMY Wrote:
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> They are famous
> for changing reports to glowing positives.

Ugh. If that is true, that is so not cool. How'd you come by this info?

_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl

It's just the difference between a 1 and a 2 on a receipt? Well I'm not advocating this but I have heard that windows paint can do a mean cut and paste within jpg files.

By mentioning it, you are advocating it.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

And you do realize that the restaurant will have a copy of that check? Do you know how long a shopper would last if they were caught forging a receipt?

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

I only alter receipts to remove the last four digits of my debit/credit card number. I have never been told not to. But to alter times and/or dates? Geesh.

Although it does seem seriously ridiculous to deny payment/reimbursement over this issue.

Practitioner of the Nerdly Arts.

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Just one bad apple at BestMark

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