Hello! I am new to this forum and have been shopping for almost two months now. I performed a bar and dining shop for Five Diamond last week and overall, it was a good experience. The shop was not difficult, though the multiple cash transaction requirements at the bar were a little cumbersome. Both shops were cash-only transactions. The pay for the two shops was in the $40-$60 range, with reasonable reimbursement. The report form I was given was very straightforward and didn't require an extended narrative, like Coyle. I found the it interesting that one of the report writing conventions was the use of the third person, and referring to myself as "the analyst" in the report narrative.
My application was accepted about 2-3 weeks after I submitted it on their web site. I was notified via email and then asked to perform an upcoming shop. I did have a brief interview/prep session with the scheduler before the shop. He sounded like he was in a hurry, so I took notes quickly and hung up hoping for the best. He provided me with his cell phone number in case I had any issues during the shops, which I thought was great.
I did make a mistake by thinking that both reports were to be submitted by the end of the week (Friday). I shopped on Sunday and Wednesday. The initial email I received from them was confusing to me. It stated that the shop period was Mar 10 - 15. I should have confirmed the due dates, since there was no mention in an email or verbally about the 24 hour turn around.
I was called by my scheduler first thing this morning and was mortified when he asked me why I did not complete the reports according to the deadlines. He was not rude, but not exactly happy, either. The end result was that I submitted both reports on Friday and received one clarification question. I received an email later in the day from FD advising me that my reports had been submitted to the client and could I please provide my mailing address for payment.
I am curious to see if they will work with me in the future, given the snafu from this shop. Overall, I would say it was a good experience.
I hope this helps...